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Regional Operations Director – TRICARE Overseas Program (LAC)
full-time•San Antonio
About this role
ABOUT THE ROLE
Federal Staffing Resources is looking for a Regional Operations Director to lead day-to-day non-clinical operations for the TRICARE Overseas Program (TOP) across Latin America and Canada (LAC).
In this role, you will be the senior operational leader responsible for delivering a high-performing healthcare support program for U.S. service members and their families overseas.
You will oversee operations, manage client relationships, lead regional teams, and ensure contract requirements and performance goals are met.
You will work closely with medical leadership, but you will not provide clinical supervision or make medical decisions. Your focus is on operational excellence, service delivery, and client satisfaction.
The client is based in San Antonio, Texas, and this role serves as a key operational interface with U.S. Government stakeholders.
WHAT YOU’LL DO
Lead Client & Government Relationships
- Serve as the primary operational contact for U.S. Government partners, including DHA, TRICARE Area Offices, and Military Treatment Facilities
- Lead regular client meetings, briefings, and performance reviews
- Represent the program during audits, reviews, and strategic discussions
- Manage contract performance, including KPIs, service levels, and operational deliverables
Oversee Regional Operations
- Lead all non-clinical operations across the LAC region
- Coordinate services across claims, provider networks, appointments, payments, enrollments, and customer service
- Ensure teams are aligned, prepared, and delivering consistently high service
- Support contingency and surge operations when required (non-clinical)
Manage Provider Networks
- Oversee relationships with regional healthcare providers and partners
- Ensure provider networks meet access, credentialing, and contract standards
- Partner with network and medical teams on audits, education, and performance improvement
Lead and Develop Teams
- Directly manage regional operational leaders and teams
- Support workforce planning, performance management, and professional development
- Provide administrative support for medical staff in partnership with medical leadership
Drive Digital Improvement
- Lead digital and process improvement initiatives that improve efficiency and service quality
- Support automation, reporting, and analytics initiatives
- Encourage adoption of new tools, including AI-enabled solutions
WHAT WE’RE LOOKING FOR
Required
- Bachelor’s degree (Master’s preferred in healthcare or related field)
- Senior leadership experience in operations, healthcare services, or government programs
- Experience working with U.S. Government or Department of Defense contracts
- Strong experience managing KPIs, performance metrics, and compliance
- Fluent in English and Spanish
- Comfortable working in international and multicultural environments
- Proficient with Microsoft Office and business systems (CRM, SharePoint, etc.)
- U.S. Citizenship and ability to obtain ADP II clearance
- Willingness to travel up to 60%
Nice to Have
- Experience in Latin America or Puerto Rico
- PMP or formal project management training
- Experience supporting large, complex service delivery programs
WHY JOIN?
- Make a meaningful impact supporting U.S. military members and their families
- Lead a high-visibility international government program
- Work with a mission-driven, global organization
- Opportunity to drive operational and digital transformation
Federal Staffing Resources (FSR) is an Equal Opportunity Employer and a proud partner in the Federal Government’s commitment to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, protected veteran status, disability, or any other characteristic protected by law.
What you'll do
- The Regional Operations Director will lead day-to-day non-clinical operations for the TRICARE Overseas Program across Latin America and Canada. Responsibilities include managing client relationships, overseeing regional teams, and ensuring contract performance goals are met.
About Federal Staffing Resources
Epic Government provides healthcare solutions to federal agencies. From health program management to quality healthcare personnel, we are mission driven to improving healthcare outcomes to the military and veteran communities.
MISSION DRIVEN.DEDICATED PEOPLE.
Memberships:
Coalition for Government Procurement (CGP)
Staffing Industry Analysts (SIA)
Society for Human Resource Management (SHRM)
Vistage
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Frequently Asked Questions
What does a Regional Operations Director – TRICARE Overseas Program (LAC) do at Federal Staffing Resources?
As a Regional Operations Director – TRICARE Overseas Program (LAC) at Federal Staffing Resources, you will: the Regional Operations Director will lead day-to-day non-clinical operations for the TRICARE Overseas Program across Latin America and Canada. Responsibilities include managing client relationships, overseeing regional teams, and ensuring contract performance goals are met..
Is the Regional Operations Director – TRICARE Overseas Program (LAC) position at Federal Staffing Resources remote?
The Regional Operations Director – TRICARE Overseas Program (LAC) position at Federal Staffing Resources is based in San Antonio, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Regional Operations Director – TRICARE Overseas Program (LAC) position at Federal Staffing Resources?
You can apply for the Regional Operations Director – TRICARE Overseas Program (LAC) position at Federal Staffing Resourcesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.