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Medical Records & Referral Coordinator
full-time•Sumter
About this role
Job Title: Medical Records & Referral Coordinator
Job Details Section
Job Type: Full-time
Location: Sumter, SC 29152 (Shaw Air Force Base)
Schedule: Monday to Friday, Day shift
Work Setting: Military Treatment Facility (Civilian position)
Special Considerations: Veterans and Military Spouses Encouraged to Apply
Compensation & Benefits
Salary: Competitive, commensurate with experience
Benefits Package:
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off + Paid Holidays + Sick Leave
- Life and Disability Insurance
- TRICARE Supplemental Plans Available
- Employee Assistance Program
- Pet Insurance Options
- Will Preparation Services
Position Overview
We are seeking a detail-oriented **Healthcare Administrative Professional** to join our team at Shaw Air Force Base. This critical role focuses on managing specialty care referrals, maintaining accurate medical records, and providing exceptional patient support within a military healthcare setting.
Key Responsibilities
Referral Management & Coordination
- Initiate, track, and close specialty care referrals within established timelines
- Review referrals for administrative completeness and accuracy
- Coordinate with specialty clinics and network providers
- Process Referrals Outside Facility Requirements (ROFRs) promptly
Medical Records & Documentation
- Ensure all documentation is clear, legible, and accurate
- Import/scan documents into electronic medical records systems
- Verify and update patient demographics and eligibility information
- Generate referral tracking reports and metrics
Patient Support & Communication
- Provide patient education on specialty care procedures and referrals
- Advise patients on TRICARE benefits and eligibility
- Schedule appointments within MTF and direct care systems
- Deliver exceptional customer service to patients and staff
- Coordinate with patient travel services as needed
Administrative Excellence
- Maintain HIPAA compliance in all operations
- Utilize Microsoft Office Suite and healthcare software systems
- Perform receptionist duties with professional telephone etiquette
- Support clinic operations with clerical and administrative tasks
Qualifications & Requirements
Required
- High school diploma or GED equivalent
- 2+ years of healthcare administrative experience (within last 3 years)
- Basic Life Support (BLS) certification
- Proficiency in Microsoft Office (Word, Excel, Windows)
- Excellent communication and organizational skills
- Strong customer service orientation
- Understanding of medical ethics and HIPAA regulations
Highly Preferred
- Experience with ICD-9/ICD-10 coding
- TRICARE benefits knowledge
- Military healthcare or VA system experience
- Electronic Health Records (EHR) system experience
Soft Skills
- Meticulous attention to detail
- Ability to meet deadlines consistently
- Professional telephone and email etiquette
- Adaptability in fast-paced environment
- Discretion with confidential information
Special Considerations
- This position supports our nation's military community
- Veterans and Military Spouses strongly encouraged to apply
- Civilian position serving at Shaw Air Force Base
- Opportunity to contribute to military healthcare excellence
Federal Staffing Resources (FSR)is proud to support our military community with exceptional healthcare staffing solutions. We offer competitive compensation, comprehensive benefits, and a meaningful career serving those who serve our nation.
FSR is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any protected characteristic.
What you'll do
- The Medical Records & Referral Coordinator will manage specialty care referrals, maintain accurate medical records, and provide patient support. This role requires coordination with specialty clinics and ensuring compliance with healthcare regulations.
About Federal Staffing Resources
Epic Government provides healthcare solutions to federal agencies. From health program management to quality healthcare personnel, we are mission driven to improving healthcare outcomes to the military and veteran communities.
MISSION DRIVEN.DEDICATED PEOPLE.
Memberships:
Coalition for Government Procurement (CGP)
Staffing Industry Analysts (SIA)
Society for Human Resource Management (SHRM)
Vistage
Ready to join Federal Staffing Resources?
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Frequently Asked Questions
What does a Medical Records & Referral Coordinator do at Federal Staffing Resources?
As a Medical Records & Referral Coordinator at Federal Staffing Resources, you will: the Medical Records & Referral Coordinator will manage specialty care referrals, maintain accurate medical records, and provide patient support. This role requires coordination with specialty clinics and ensuring compliance with healthcare regulations..
Is the Medical Records & Referral Coordinator position at Federal Staffing Resources remote?
The Medical Records & Referral Coordinator position at Federal Staffing Resources is based in Sumter, South Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Medical Records & Referral Coordinator position at Federal Staffing Resources?
You can apply for the Medical Records & Referral Coordinator position at Federal Staffing Resourcesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.