Description

Person in Charge 2026

Description

PAY RATE LEVEL: Two (2) $19.00 - $22.00 per hour

REPORTS TO: Store and Front End Managers

SUPPORTS: All Departments

CUSTOMER SERVICE RESPONSIBILITIES

Provide exceptional customer service as identified in Feather River Food Cooperative Service Standards

Take the initiative to improve knowledge of Feather River Food Cooperatives product line and demonstrate the ability to answer or research customer questions.

Promptly respond to customer inquiries, comments, and complaints in a professional manner, with manager assistance when needed.

Alert your supervisor of issues affecting product quality, service or equipment malfunctions.

Perform other duties as assigned by management.

GROCERY AND PRODUCE DEPARTMENT SUPPORT

Learn and stay current with all delivery schedules and ensure that the receiving area is prepared for incoming deliveries.

Assist with deliveries to ensure they are received promptly and accurately, and all products and invoices are routed to the appropriate areas.

Handle damaged/or mis-picked items using established procedures.

Be alert to incorrect pricing at all times.

Be familiar with the plan for back stock storage and develop systematic knowledge of goods in back stock; alert manager if back stock is not rotated according to department practice.

Follow guidelines established in the grocery department to ensure the department is fully stocked at the expected rate.

Participate in inventory counts, ensuring accurate inventory of departments.

See that unsellable items are properly disposed of. Keep accurate shrinkage records.

Maintain well organized back stock to minimize loss and out of stocks on the retail floor.

FRONT END SUPPORT

Act as person in charge as assigned.

Assist with front end operations as directed by Front End Manager or Store Manager

Assist Front End Manager or Store Manager in maintaining Front End training materials and procedures.

Work with the schedule when call outs or sicknesses occur to ensure store coverage. 

Ensure that front end supplies are procured and stocked correctly.

In collaboration with the Front End Manager or Store Manager, administer new hire orientation and ongoing training for all front-end team members.

Assist with drawer accountability procedures.

STORE, SECURITY AND SAFETY

Communicate equipment/systems breakdowns during shift, following established procedures.

Maintain entire store in clean, orderly condition during shift.

See that spills and other hazardous conditions are cleaned up promptly.

Ensure that tables and seating areas are cleaned after each use.

Ensure maintenance of the exterior of the store: sweeping, trash, and snow removal as needed.

Address customer behavior issues as needed.

Ensure all staff and customer injuries are documented according to procedures. 

Ensure staff are fit for duty and report if they are out of compliance.

PERSONNEL – PERSON IN CHARGE

Provide leadership as the Person in charge to all staff to ensure that customer service and productivity standards are being met.

Open and close the store as required.

Operate the register as needed to support the store.

Count and report register deposits as required.

Work with the management team to communicate and monitor staff performance issues. 

Provide policy reminders, safety instruction, workplace oversight and general support to all staff.

Communications to co-workers are timely, clear, direct, and respectful.

TEAMWORK RESPONSIBILITIES

Provide excellent service to peers and co-workers; demonstrate a willingness and ability to cooperate and communicate effectively with co-workers, supervisors, and outside contacts.

Support team goals and objectives.

Participate in team meetings.

Communicate issues with and support fellow team members.

STOREWIDE RESPONSIBILITIES

Abide by dress code and all Co-op policies and procedures as specified in the FRFC Employee Handbook.

Adhere to attendance policy and communicate according to procedure.

Be ready and able to assist in all areas of the store regardless of your home department.

Attend staff meetings and participate in assigned projects.

Read staff notebook and notices regularly.

Adhere to safety and security policies and rules. Promptly report potential security threats, safety hazards, and accidents to a manager.

Management Practices & Leadership

Lead by personal example and maintain professional standards: model cooperation and promote team building to motivate staff to achieve departmental goals.

Consistently attend department, and all staff meetings.

Follow FRFC procedures and policies as defined in the Employee Handbook.

Requirements

Requirements

ESSENTIAL REQUIREMENTS FOR ALL JOBS

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily Physical Demands include:

Ability to sit or stand for long periods of time.

Use hands to finger, handle or feel.

Reach with hands and arms.

Walk, climb, or balance and stoop.

Ability to lift and move objects weighing up to 50 pounds.

Ability to team lift up to 100 pounds.

Ability to converse with employees and customers. Must be able to exchange accurate information while working the store floor and communicating with employees and customers.

Vision ability requirements include the ability to inspect, identify, observe and assess the situational work environment both close up and at a distance. Utilize color and shape to recognize products.

Scheduling Requirements

The scheduling availability described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must be available to work weekends, evenings, early mornings, holidays, and high demand seasons. Employees will be provided a recurring base schedule at the time of hire, this will be used to determine the employees employment benefit status. Additionally, employees will be scheduled up to 40 hours per work week as needed to provide store coverage. Employees are subject to adhering to all scheduling, vacation, sick, and attendance related policies not mentioned here. Full disclosure of policies is available upon request.

Work Environment

Fast paced, physically demanding work environment.

Occasional job-related travel for training, meetings, and/or events.

Work near moving mechanical parts (i.e. store equipment, tools, etc.)

Ability to work in an environment with moderate to loud noises (i.e. equipment and machinery)

Crowded workspaces. Computer sharing is sometimes required.

Can involve work in high precarious places (i.e. ladders, ladder work.)

Ability to work in cold, wet conditions

SKILLS & QUALIFICATIONS

Previous cashiering and/or retail experience preferred.

Demonstrated customer service skills desired.

Knowledge of natural Food and products desired.

Excellent attendance and reliability.

Friendly, courteous, and professional behavior.

Excellent communication, teamwork, and cooperative abilities.

Experience with retail and/or natural Food front end or grocery

Outstanding customer service skills and aptitude, with demonstrated appreciation of diverse cultures and backgrounds.

Aptitude with numbers and attention to detail.

Proven ability to handle multiple demands, work under time pressures, and meet deadlines.

Proficiency with the use of computers, internet, Excel and Word.

Ability to handle multiple time demands.

Must be 18 years of age or older.

DISCLAIMER:

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. All requests from management will be reasonable considering knowledge and abilities of employees in their job description. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment changes.