Customer Service Manager
full-time•Indianapolis
About this role
If you are a leader and you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is looking for a Branch Manager at our Indianapolis location.
The Customer Service Manager (CSM) is responsible for ensuring a great customer experience to our contractors. You lead a team of associates focused on sales, product placement, product promotions, inventory accuracy, branch cleanliness and team development while driving sales and completing orders. This role is a “working manager” and is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.
Annual salary based on experience.
Primary Job Responsibilities
- Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
- Ensure the branch meets sales targets and establishes strong relationships with customers.
- Provide next level customer service
- Monitor warehouse inventory levels, the reordering of items, and transaction record keeping
- Oversee the work of branch associates, ensuring they are properly trained
- Order Entry for Walk-in business
- Attention to detail to ensure warehouse tasks are done accurately
Required Experience and Skills
- Management and/or sales experience
- Customer Service Experience
- Ability to lift 50 lbs.
- Ability to stand on feet for majority of an 8 hour day
- Ability to work in a fast-paced environment
- Acceptable driving record
Preferred but not Required Experience and Skills
- Distribution and/or wholesale experience
- HVAC/ Plumbing/Building Products knowledge
- Forklift experience
- Experience working in a warehouse
- Experience using RF Scanners
What Makes Us Famous!
- Health, Vision, and Dental Insurance
- Paid Time Off (Vacation and Holidays)
- Paid Maternity and Paternity Leave
- 401K Employer Match
- Bonus Opportunity
- Strong Culture through our 40 Fundamentals
- Family Atmosphere
- Fitness Reimbursement Program
- Associate Referral Bonus Program
- Learning and Development Opportunities
- Leadership Development Program
- Career Growth Opportunities
Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
What you'll do
- The Customer Service Manager is responsible for managing the daily operations of a wholesale/distribution branch, ensuring efficient order processing and customer satisfaction. This includes overseeing a team of associates and performing warehousing tasks.
About Famous Supply
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products.
Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University.
Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base.
Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
Ready to join Famous Supply?
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Frequently Asked Questions
What does a Customer Service Manager do at Famous Supply?
As a Customer Service Manager at Famous Supply, you will: the Customer Service Manager is responsible for managing the daily operations of a wholesale/distribution branch, ensuring efficient order processing and customer satisfaction. This includes overseeing a team of associates and performing warehousing tasks..
Is the Customer Service Manager position at Famous Supply remote?
The Customer Service Manager position at Famous Supply is based in Indianapolis, Indiana, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Manager position at Famous Supply?
You can apply for the Customer Service Manager position at Famous Supplydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.