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Family Farm and Home
Burton Service Center Clerk
full-time•Burton

Summary

Location

Burton

Type

full-time

Company links

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About this role

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.
 
Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?

The Service Center Clerk will work with our Service Technician and Service Driver to ensure timely and accurate processing and flow of inbound and outbound service tickets to maximize profit.  A successful Service Center Clerk will order parts and process warranties with various vendors and companies in a timely manner to ensure good workflow.  The Service Center Clerk will assure that all charges related to work orders are posted properly.
  
 
Essential Duties and Responsibilities, Include but are not limited to: 

A. Promote Family Farm and Home mission statement and family values.
B. Promote an aggressive sales culture with an intense focus on superior customer service.
C. Responsible for execution and performance of all service center responsibilities through his/her key associates and/or his or her own actions.
D. Completes service center operational requirements by following up with technician and work results
E. Provides feedback to the office, i.e., service center director and all other company officials.
F. Controlling of service center service log
G. Onboarding and exiting of all repairs
H. Customer billings, warranty claims and monthly expenditures
I. Ordering and inventory control of all parts
J. Managing of drivers and routes
K. Interaction with vendors on recalls, product needs and warranty
L. Identifies current and future customer requirements by establishing rapport with potential and actual customers.
M. Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
N. Protects employees and customers and maintains the stability and reputation of the service center by complying with legal requirements and providing a safe and clean environment.
O. Maintains consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
P. All other duties as assigned by supervisor or company official.

  
Service Center Clerk Requirements: 
 
A successful Service Center Clerk must demonstrate problem solving skills.  The Service Center Clerk needs to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful Service Center Clerk needs to understand aggressive customer service and be team-oriented. They will have good organizational skills. Additionally, it is necessary they understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the Service Center.  They need to be detail oriented and able to handle multiple tasks in a fast paced environment.  They are required to be able to move and handle boxes of merchandise and fixtures throughout the service center. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. 

At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.

Other facts

Tech stack
Problem Solving,Communication Skills,Customer Service,Team-Oriented,Organizational Skills,Data Interpretation,Detail Oriented,Multi-Tasking,Inventory Control,Vendor Interaction,Sales Culture,Operational Policies,Safety Compliance,Customer Requirements,Service Log Management,Parts Ordering

About Family Farm and Home

Family Farm & Home is a Michigan based retailer specializing in the farm and rural lifestyle. We supply a unique mix of product that supports our customer base. Our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our devoted staff and constantly growing group of loyal customers make Family Farm & Home the place to work hard, have fun and enjoy supporting the rural lifestyle.

Team size: 1,001-5,000 employees
LinkedIn: Visit
Industry: Retail
Founding Year: 2002

What you'll do

  • The Service Center Clerk will work with the Service Technician and Service Driver to ensure timely processing of service tickets and manage parts ordering and warranty processing. They will also oversee customer billings and maintain service center operations.

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Frequently Asked Questions

What does a Burton Service Center Clerk do at Family Farm and Home?

As a Burton Service Center Clerk at Family Farm and Home, you will: the Service Center Clerk will work with the Service Technician and Service Driver to ensure timely processing of service tickets and manage parts ordering and warranty processing. They will also oversee customer billings and maintain service center operations..

Why join Family Farm and Home as a Burton Service Center Clerk?

Family Farm and Home is a leading Retail company.

Is the Burton Service Center Clerk position at Family Farm and Home remote?

The Burton Service Center Clerk position at Family Farm and Home is based in Burton, Michigan, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Burton Service Center Clerk position at Family Farm and Home?

You can apply for the Burton Service Center Clerk position at Family Farm and Home directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Family Farm and Home on their website.