About this role
- FTE: 0.5, authorized for 40 hours per pay period.
- Schedule: Every other Monday: 8:30am - 5:00pm, Tuesdays & Thursdays: 8:30am - 5:00pm.
Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.
As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab’s continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.
Responsibilities
- Completes scheduling functions
- Demonstrates excellent customer service skills
- Produces efficient and accurate schedules and associated reports
- Records and updates schedule changes accurately, communicating changes to all involved staff
- Seeks out solution to time conflicts directly through parties involved and other available resources.
- Scans pertinent documents into the patient record
- Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
- Completes clerical and reception duties
- Answers, screens, and responds to telephones calls
- Reviews and routes scans, faxes, inter-departmental or postal service mail
- Takes and leaves concise messages for patients and responds as requested
- Makes new patient packets
- Pulling and tallying data
- Word processing
- Report development
- Develops and implements office/department procedures to maintain systems and records
- Orders supplies and monitors par levels for the department
- Locates and orders repairs and service requests
- Maintains databases, files and records on a regular basis according to established procedure
- Completes the Medicare and Medical Assistance certification, as applicable
- The PSC working in settings that are providing patient care are responsible for:
- Checking in patients
- Facilitates all necessary paperwork
- Obtains all necessary patient consent and delivers privacy and bill of rights information
- Gathers patient demographic
- Obtains necessary signatures
- Ensuring waiting room and front desk appearance is professional and clean
Preferred Qualifications
- Vocational/Technical training or
- A.A./A.S.
- 1 year experience as a scheduler/administrative assistant in a healthcare setting
Benefit Overview
Although this is considered a non-benefit eligible position, Fairview offers employees the option to participate in the Fairview 403(b) plan, earn Sick and Safe Time, and early access to earned wages.
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Other facts
About Fairview Health Services
Fairview Health Services is Minnesota’s choice for healthcare. We’re an industry-leading, award-winning, nonprofit offering a full network of healthcare services. Our broad network is designed to be ready for our patients’ every need, while delivering quality care with compassion.
Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.
We’re built on a tradition of compassionate care. This is our home, and our patients are our neighbors. We’re here to heal, we’re here for you.
We are part of M Health Fairview, an expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine.
Together, we’re expanding access to world-class, patient-centered care through our 10 hospitals, 60 primary care clinics, specialty clinics, pharmacies, home care, hospice, and medical transportation service.
Fairview also operates the Ebenezer senior living communities and offers Employer Solutions such as EAP and pharmacy benefit management.
Search for jobs and apply at https://www.fairview.org/careers.
What you'll do
- The Patient Services Coordinator is responsible for scheduling appointments, greeting patients, and performing clerical duties. They ensure efficient communication and maintain a welcoming environment for patients and visitors.
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