About this role
Job Overview
Fairview is looking for a Security Dispatcher to join our team. The Dispatcher is responsible for day-to-day operations of the Security Dispatch Operations Center. Job duties include monitoring of a large bank of CCTV surveillance cameras, prioritizing incoming phone calls, dispatching Security Officers, operate Computer Aided Dispatch (CAD) system, monitoring multiple fire computers and taking appropriate actions. Dispatcher must be customer service focused and able to remain calm and professional during stressful situations.
Position Details
- 0.7 FTE (56 hours per pay period)
- night shift
Riverside location: Week #1 Wednesday, Thursday and Sunday 10pm to 0630am
Midway Location: Week#2 Thursday, Friday, Saturday and Sunday 10pm to 0630am
Responsibilities
- Monitors CCTV cameras, monitor alarms and dispatches security officers appropriately
- Maintains shift log of all activities during shift (CAD)
- Provides excellent customer service to callers and on-site visitors
- Prioritize calls in order of importance and dispatch services appropriately
- Ensure appropriate end of life procedures are followed including coordinating removal of remains from patient care unit, coordinating with funeral homes, working with Pathology dept or ME if required. Coordination with donor services if requested.
- Maintain all paperwork.
- Provide high level of customer service to internal and external customers
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Required Qualifications
- Associate/technical degree in telecommunications or
- law enforcement
- 1-3 years dispatch or hospital security experience
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Other facts
About Fairview Health Services
Fairview Health Services is Minnesota’s choice for healthcare. We’re an industry-leading, award-winning, nonprofit offering a full network of healthcare services. Our broad network is designed to be ready for our patients’ every need, while delivering quality care with compassion.
Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.
We’re built on a tradition of compassionate care. This is our home, and our patients are our neighbors. We’re here to heal, we’re here for you.
We are part of M Health Fairview, an expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine.
Together, we’re expanding access to world-class, patient-centered care through our 10 hospitals, 60 primary care clinics, specialty clinics, pharmacies, home care, hospice, and medical transportation service.
Fairview also operates the Ebenezer senior living communities and offers Employer Solutions such as EAP and pharmacy benefit management.
Search for jobs and apply at https://www.fairview.org/careers.
What you'll do
- The Dispatcher monitors CCTV cameras, prioritizes incoming calls, and dispatches security officers. They also maintain shift logs and ensure high levels of customer service.
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