About this role
The Business Partner is an integral part of the healthcare team who is accountable for creating partnerships to deliver exceptional care by involving volunteers meaningfully and delivering valuable outcomes. The Business Partner onboards and engages volunteers to provide high quality service to designated customers. Responsible for daily operations of the department.
Responsibilities
- Onboards New Volunteers: Provides efficient and exceptional customer service to all volunteer applicants through the application process. Identifies barriers in onboarding process and escalates for continuous improvement. Engages in site and system strategy to ensure volunteer resources are processed to support high priority roles Creates strong partnerships with internal stakeholders that support volunteer onboarding (HR, EOHS, etc.)
- Ensures Records Meet Goals/Compliance Standards: Ensure the required volunteer documentation is in place and current. Implements and maintains competency assessment according to Joint Commission standards. Manages and maintains annual required learning documents according to hospital guidelines.
- Focuses on Customer Experience: Understands the importance of Customer Experience service standards, Safety Always, and guides volunteers to exhibit excellence in these areas. Provides ongoing informal and formal recognition of the volunteers. Develops and maintains standard work.
Required Qualifications
- Bachelor's degree in human services, management, education, or related field
- 1-3 years of experience in a complex work environment
- Exceptional Customer Experience skills
- Demonstrated ability to work effectively in a customer-facing complex environment
- Change management, process improvement, and team building experience
Preferred Qualifications
- Experience in a healthcare setting
- Database management (Volgistics)
- Computer Skills- Advanced knowledge of Excel including pivot tables and writing formulas, as well as Microsoft Office
- Business writing skills
- SharePoint skills
- Experience in a LEAN setting
- CAVS, CVS
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Other facts
About Fairview Health Services
Fairview Health Services is Minnesota’s choice for healthcare. We’re an industry-leading, award-winning, nonprofit offering a full network of healthcare services. Our broad network is designed to be ready for our patients’ every need, while delivering quality care with compassion.
Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.
We’re built on a tradition of compassionate care. This is our home, and our patients are our neighbors. We’re here to heal, we’re here for you.
We are part of M Health Fairview, an expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine.
Together, we’re expanding access to world-class, patient-centered care through our 10 hospitals, 60 primary care clinics, specialty clinics, pharmacies, home care, hospice, and medical transportation service.
Fairview also operates the Ebenezer senior living communities and offers Employer Solutions such as EAP and pharmacy benefit management.
Search for jobs and apply at https://www.fairview.org/careers.
What you'll do
- The Business Partner onboards and engages volunteers to ensure high-quality service delivery. They are also responsible for daily operations and maintaining compliance with documentation standards.
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