ECM analyst

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth.

With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​

Home Trust: Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people. 

Join Home Trust as a ECM Analyst, reporting to ECM Manager , and be part of our talented and growing team! 

About the role:

The key focus of this role is to manage the Enterprise Content Management environment for the organization. The candidate will be responsible for the complete solution design across the full system lifecycle and will ensure the technical integrity of the solution is based on a set of architectural guidelines and principles. He/she will act as a subject matter expert on ECM system, provide guidance to other team members and become an advisor to HTC’s business leads, IT & PMO teams on all related initiatives.

• Act as key liaison between the business and IT.  The role is responsible for defining the ECM design and configuration solutions that translate business needs into development requirements
• Be responsible for requirements, design, implementation, maintenance and enhancements to ECM solutions to ensure compliance with all legal and regulatory requirements.
• Understand business problems and opportunities in the context of business requirements and recommend solutions that enable the organization to achieve its goals on time and within budget.
• Lead the team in administering and troubleshooting ECM systems
• Developing solutions using a variety of tools, including Content Server workflows, LiveReport / WebReports, Intelligent Capture, OTDS, Archive Server, xECM, Records Management and Content Web Services / .NET applications etc
• Work with the business to promote the use and adoption of ECM within Home Trust. 

What we’re looking for:

• Post-Secondary Diploma in Computer Science, business or related field with a focus on information technology

•8 + years of experience in the ECM  Administration & configuration
• Experience with full-life cycle implementations of ECM
• Expertise in application design and experience in working with Enterprise Architecture to define standards
• Enhanced knowledge and understanding of the integration methodologies and web development fundamentals using Microsoft technology stack (e.g. .Net Framework, SQL Server, SOA / Web Services)
• Experience in release management processes (e.g. TFS, Github etc.)
• Strong Experience in Agile (Scrum) based methodology
• Experience with Microsoft Azure is essential
• Experience in training and mentoring other team members to ensure appropriate standards are adopted
• Experience with Financial Services an asset
 

Specialized Skills:

• Strong organizational, time-management and analytical skills
• Process driven – understanding of business process re-engineering would be an advantage
• Strong requirements gathering and analysis skills
• Strong interpersonal relationship building and listening skills
• Proven ability to work both independently and collaboratively within a team environment
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint) to technical and non-technical audiences.

The role requires working with and safeguarding highly confidential and sensitive information.

•Must be able to work beyond standard hours on call rotation to provide support during escalated events and crisis management

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $85,000.00 - $100,000.00 , plus the opportunity to earn an annual incentive bonus tied to performance.   
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Job Type: