Deposit Administrator

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth.

With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​

Home Trust: Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people. 

Join Home Trust as a Deposit Administrator, reporting to the Manager, Deposit Operations, and be part of our talented and growing team! 

About the role:

The Deposit Administrator has thorough product knowledge and can process complex scenarios/cases. The Deposit Administrator ensures all processing complies with HTC and AML standards while providing exceptional service to all customers, including Oaken Financial and deposit brokers. This includes handling incoming and outgoing calls, communication, and correspondence with clients and brokers, performing account set-ups, maturities, transfers, and payment processing, and clearing and settlement activities for GICs originated by deposit brokers and direct clients. The ideal candidate needs to be very organized with a strong customer focus and thrive in a high-volume, fast-paced environment. Participates in additional projects and general tasks as required, which their function may require, and provides support and guidance on general and complex tasks to other team members.

Customer Focus and Service Excellence (30%):

• Ensure optimal servicing to clients and brokers by promptly and accurately responding to customer inquiries on complex multiple problems through every servicing channel (telephone and email communication)

On-Boarding (60%): 

• Verify the status of registered and non-registered applications to meet HTC requirements.
• Communicate with brokers regarding compliance, KYC, and AML regulatory requirements related to an application or pending case and discuss any deficiencies.
• Liaise with the appropriate team, area, or processor assigned to the case or task to ensure related broker enquiries are dealt with promptly. 
• Complete investment applications and ensure all AML and compliance requirements are met.
• Complete all daily assigned tasks in a timely and efficient manner and contribute to improving team efficiency and quality.

Risk Management and/or Compliance (10%)

• Ensure all policies and procedures (i.e., privacy protection, AML) are followed when servicing clients and performing account maintenance.
• Adhere to all policies and procedures, legal and ethical requirements and regulations, and established risk guidelines.

What we’re looking for:

• post-secondary degree or diploma in a related area or discipline (university an asset)
• Additional relevant accreditation(s), certification(s) are assets

Related Experience:

• 2 years (Senior 4-6 years) related experience
• Demonstrated administration within finance or compliance  

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $45,000.00 - $55,000.00
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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