About this role
GENERAL JOB DESCRIPTION
Responsible for the day to day operation of the Racquet Sports front desk, pro shop, indoor courts, clay courts, and pickleball courts.
DUTIES AND RESPONSIBILITIES
• Be an Ambassador for FGCC by providing excellent guest service.
• Account for correct money transactions and cash drawer.
• Book tennis court reservations for clay courts, Pickleball courts and indoor courts.
• Log and handle all paperwork and keys accurately.
• Notify Director of racquet sports of any changes, conflicts, repairs and maintenance, cleaning inventory that occurs.
• Be knowledgeable of all merchandise, prices, and sales.
• Monitor usage of facilities (enforce rules and regulations).
• Regulate the use of lights, heat, and fans.
• Answer phones, take correct messages, and handle situations while on the phone.
• Deal with departments, fellow employees, members, and guests concerning any matters that come up on a daily basis in regard to Racquet Sports.
• Be familiar with FGCC policies and procedures that directly involve the Racquet Sports Department.
• Assist in training new Racquet Sport attendants.
• Rake clay courts and sweep lines daily.
• Vacuum and dust pro shop, pick up trash, can, etc. and clean kitchen area every night.
• Other duties as assigned.
EDUCATION AND EXPERIENCE
• High School Diploma or GED
• Customer service experience
• Retail experience preferred.
• Knowledge of racquet sports preferred.
• Point of Sale experience a plus.
REQUIRED SKILLS AND ABILITIES
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office Suite and related software.
REQUIRED LICENSES AND/OR CERTIFICATES
• N/A
PHYSICAL REQUIREMENTS
• Prolonged periods of walking and standing for extended periods of time.
• Must be able to lift 40 pounds at a time (more with assistance)
HOSPITALITY EXPERIENCE
Our goal is to provide excellent guest service to our members, guests, team members and vendors at all times. Team members are expected to follow company established Hospitality Standards when dealing with others. Everyone should feel welcome, have a positive and entertaining experience, and be encouraged to return.
Other facts
About Fairfield Glade Community Club
Fairfield Glade is listed among the best Golf Retirement Communities in TN. Ideally located on the Cumberland Plateau between Knoxville and Nashville, near Crossville, Tennessee. With championship golf courses, indoor and outdoor tennis facilities and numerous pristine lakes, Fairfield Glade was named a Top 50 Retirement Community in 2013 by “Where to Retire Magazine”.
The epicenter of Crossville’s claim as the “Golf Capital of Tennessee”, our numerous amenities of this golf, tennis and lake resort community include 5 championship golf courses (including top 5 rated Stonehenge), 12 tennis courts (4 indoor), 11 lakes with 2 marinas, 12 miles of walking trails, 3 restaurants, 4 swimming pools (2 indoor) and recreation & fitness complexes. And if that weren’t enough to keep you busy, Fairfield Glade is just 6 miles off I-40 and a short drive to three metropolitan cities - less than an hour’s drive to Knoxville and an hour and a half to Nashville and Chattanooga. Affordable resort living with no state income tax and low property taxes make this a rare jewel among the rest!
Home of the Tennessee Women’s Open, Tennessee Senior Men’s Open and the PGA Father-Son, we look forward to adding you to our proud list of accomplishments!
What you'll do
- The Racquet Sports Attendant is responsible for the daily operations of the racquet sports front desk and facilities, ensuring excellent guest service and proper management of court reservations. Additional duties include handling cash transactions, maintaining cleanliness, and monitoring facility usage.
Ready to join Fairfield Glade Community Club?
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