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Customer Service Representative
full-time•Ashland•$0k - $0k
About this role
Overview
F.H. Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Remote Customer Service Representatives. In this role, you will play a crucial part in delivering exceptional service to our valued customers. While call center experience is preferred, no prior experience is necessary. We provide all the equipment you need to succeed in a remote work environment.
Key Responsibilities:
- Provide top-notch customer service via phone, email, and chat channels
- Act as a liaison with customers, ensuring clear communication and scheduling of services
- Handle inquiries, resolve issues, and provide information about our services
- Maintain accurate and up-to-date customer records in our system
- Collaborate with other team members to ensure a seamless customer experience
- Ability to thrive in a fast-paced setting with clear processes and strong team support
Qualifications:
- Excellent communication skills, both written and verbal
- Strong customer-centric mindset and a genuine desire to help others
- Ability to work independently and efficiently in a remote setting
- High-speed internet connection (minimum [X] Mbps) and a dedicated workspace
- Basic computer skills; proficiency with office software and the ability to learn new systems quickly
What We Offer:
- Fully equipped remote work setup, including computers, monitors, and other necessary equipment
- Competitive compensation and performance-based incentives
- Fixed work schedules that allow you to plan ahead (looking to fill an 11am-8pm shift, and 1pm-10pm shift)
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off and holidays
- Professional development and training opportunities
- Employee discounts on company services
At F.H. Furr, we believe in empowering our team members to excel in their roles, even in a remote environment. If you're a customer-focused individual with strong communication skills and a willingness to adapt to new technologies, we invite you to join us and be a part of our commitment to exceptional service.
F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $17.00/Hr.Posted Max Pay Rate
USD $19.00/Hr.What you'll do
- The Customer Service Representative will provide exceptional service via phone, email, and chat, acting as a liaison with customers. They will handle inquiries, resolve issues, and maintain accurate customer records.
About F.H. Furr
As a community-oriented company for over 40 years, we put our customers first and stand behind our products and services. Whether the job is for plumbing, heating, air conditioning, or electrical, our knowledgeable, experienced, and professional technicians will get it done right - the first time. At F.H. Furr, long-term customer satisfaction is important to us; that's why we install state-of-the-art equipment that comes with a 100% satisfaction guarantee. See why we’re the most trusted plumbing, HVAC, and electrical company in Northern Virginia, D.C., and Maryland, and call us TODAY! We're ready to serve you.
Ready to join F.H. Furr?
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Frequently Asked Questions
What does F.H. Furr pay for a Customer Service Representative?
F.H. Furr offers a competitive compensation package for the Customer Service Representative role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Service Representative do at F.H. Furr?
As a Customer Service Representative at F.H. Furr, you will: the Customer Service Representative will provide exceptional service via phone, email, and chat, acting as a liaison with customers. They will handle inquiries, resolve issues, and maintain accurate customer records..
Is the Customer Service Representative position at F.H. Furr remote?
The Customer Service Representative position at F.H. Furr is based in Ashland, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at F.H. Furr?
You can apply for the Customer Service Representative position at F.H. Furrdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.