About this role
At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.
Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!
The Company:
Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.
What’s in it for you:
Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
Address:
Ciudad de MexicoThe UX/UI Designer will lead the design of intuitive, efficient, and highly usable in-store technology interfaces that directly support Team Member execution, speed of service, accuracy, and compliance across retail and financial workflows. This role is deeply focused on how store-based Team Members interact with technology in real operational environments, including item intake, customer verification, loyalty enrollments, pricing, loan processing, payments, and inventory management.
Success in this role is defined by the ability to optimize Team Member–to–technology interactions in fast-paced store settings, ensuring that systems are easy to learn, fast to execute, resistant to error, and supportive of real-world operational pressures.
Job Responsibilities
Core Design Responsibilities
Observe in-store Team Member behavior to identify friction, workarounds, training gaps, and adoption barriers related to technology
- Design experiences optimized for frontline Team Member use in high-frequency, compliance-driven store transactions
- Lead UX design for retail and financial workflows: AI integrations, item intake/pricing, customer profiles, loyalty enrollment, inventory, payment capture, and fraud mitigation
- Collaborate with product, operations, and engineering on business rules, regulatory disclosures, and technical feasibility
- Design UI logic supporting data accuracy, keyboard-first/mobile navigation, field validation, and error-prevention
- Create wireframes, prototypes, and annotated specifications for data entry screens and approval journeys
- Deliver pixel-perfect, visually polished interfaces that balance aesthetics with usability
- Validate designs through usability testing, requirements workshops, and iterative prototype reviews
- Identify opportunities to reduce keystrokes, shorten learning time, streamline flows, and minimize errors
- Partner with risk, compliance, and legal teams to implement identity verification, consent steps, and document requirements
- Contribute to design systems with components optimized for operational workflows
Qualifications
Required Experience
- 3-5+ years UX/UI design experience in operational workflows, internal systems, or transaction processing
- Strong understanding of information architecture, form design, workflow optimization, and conditional logic
- Experience building or maintaining design systems and component libraries
- Strong visual design skills with attention to typography, color, spacing, and visual hierarchy
- Ability to translate regulatory requirements and compliance standards into clean UI flows
- Proficiency with Figma (including Figma AI features and Figma Make), with working knowledge of AI-assisted design workflows. Experience with traditional tools (Sketch, Adobe XD) is also valued.
- Excellent collaboration skills across operations, compliance, engineering, product, and store teams
- Strong communication skills to explain design rationale to leadership and technical teams
- Curiosity about emerging design technologies and willingness to adopt AI-assisted workflows
- Bilingual in English and Spanish
Preferred Skills
- Experience with item valuation, customer onboarding/ID validation, e-commerce fulfillment, loyalty programs, or financing/payment capture
- Proven ability designing task-oriented interfaces for non-desk users in high-volume, customer-facing environments
- Experience with AI-assisted prototyping (Claude Code, Cursor, Figma AI) to create stateful, interactive prototypes
- Understanding of stateful prototyping: focus states, transitions, loading states, interaction sequences
- Experience with prompt engineering for design tools
- Familiarity with voice, conversational, and multimodal interface design patterns
- Experience designing AI-assisted features with appropriate trust, transparency, and override mechanisms
- Understanding of computer vision interfaces for retail/checkout contexts
- Portfolio demonstrates AI-assisted design process (before/after, iteration history)
EZCORP is an equal opportunity employer
Other facts
About EZCORP
Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin America. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short- term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.
We provide numerous convenient options to obtain short-term cash, including non-recourse pawn loans collateralized by personal property. We also sell pre-owned merchandise to consumers seeking good value. Headquartered in Austin, Texas, EZCORP is traded on NASDAQ under the ticker symbol EZPW.
We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!
At EZCORP, we are committed to cultivating an environment that values belonging and fosters development for all.
This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.
We celebrate our Team Members’ differences, experiences, and beliefs.
What you'll do
- The UX/UI Designer will lead the design of intuitive, efficient, and highly usable in-store technology interfaces supporting team member execution, speed, accuracy, and compliance across retail and financial workflows. Responsibilities include observing team member behavior, designing optimized experiences for frontline use, and collaborating on business rules, regulatory disclosures, and technical feasibility.
Ready to join EZCORP?
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