About this role
Job Description
In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.
Why you’ll love working here:
Celebration and Recognition programs
Comprehensive health and dental benefit plans
Education allowance for employees and family
Opportunities for career advancement
Employee Assistance Program
Employee perks and exclusive offers
What you’ll do:
Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
Monitor care and service delivery performance and clinical indicators
Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
Ensure completion of all mandatory training and skill development
Create and maintain the on-call schedule for clinical Supervisors
Respond to clinical concerns from staff, contractors, funders, clients and families
Review all client safety incidents and participate in the investigation and resolution
Provide clinical leadership at the district
Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
Participates in necessary care conferences with Health Care team, Contractors and funders
Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
Demonstrate continuous learning and professional development through involvement in conferences, committees and networks
What you bring:
Registration/licensing in good standing as a Registered Nurse or Registered Practical Nurse with provincial regulatory college
BScN preferred
Minimum of three (3) years in a formal nursing leadership role required
Minimum of 2 years’ experience as a practicing Registered Nurse or Registered Practical Nurse in a community setting
Certification in Community Health Nursing with CNA certification preferred
Membership with the appropriate Nurses Association of Ontario (RNAO or RPNAO) preferred
Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas
Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts
Effective skills in critical thinking and problem solving
Flexibility in hours worked in order to accommodate operational needs
Knowledge of applicable community resources available for clients and families
Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
Excellent computer skills including experience in Word and Excel
Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)
#ParaMedTOR
Time Type
Full timeJoin us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible!
Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
Other facts
About Extendicare
For more than 50 years, Extendicare’s qualified and experienced teams have been helping people live better through a commitment to quality care and service that includes skilled nursing care, home health care and management and consulting services.
We are proud to be at the forefront of senior care across Canada and work closely with government, community agencies, researchers, and our care partners, including families, to address needs, close gaps, solve problems and advance best practices. We employ thousands of people across the country who have made it their career and goal in life to care, and we have made it our priority to make sure they are trained and supported to provide the best care possible.
Our Mission:
Helping people live better
What you'll do
- The Care & Service Manager leads clinical supervisors and front-line staff to ensure quality care delivery to patients. Responsibilities include monitoring performance, providing clinical leadership, and ensuring compliance with policies and regulations.
Ready to join Extendicare?
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