POSITION PURPOSE AND SUMMARY

Oversees and manages all aspects of multi-unit property management operations and sales within relevant organizational and statutory policies, including health and safety, employment and equality laws. The Multi-Unit General Manager is responsible for mentoring, development and the daily management of Assistant General Managers at each assigned unit to maximize financial performance, enhance overall guest experience, and provide support through the hiring, training and development process of associates while maintaining high levels of established brand standards.

MAJOR /KEY DUTIES

• Exemplifies the desired culture and philosophies of the organization.
• Demonstrates and promotes a 100% commitment to providing the best possible overall experience for our associates and guests by assisting with front desk duties, including guest check-in/out- and handling inquiries.
• Maximizes revenues and flow through to EBITDA to meet or exceed budget.
• Ensures guest room cleanliness standards are maintained; public areas and grounds are maintained in good condition and the Green Shield program (ESA Maintenance Program) is completed on schedule and meets or exceeds brand standards.
• Manages properties within the defined labor standards, operating budget and capital budget
• Coordinates and implements sales and marketing activities for the property.
• Recruits, trains and motivates all associates, in compliance with company policies, procedures and standards
• Oversees all financial activities at each property to include reconciliation of all financial accounts.
• Manages monthly inventory of supplies and equipment.
• Coaches and continuously trains the property management team on new and existing programs to maximize revenues and flow-through to Gross Operating Profit to meet or exceed budgeted EBITDA.
• Supports continuous improvement through mentoring and coaching
• Provides coaching and training on the customer centric service culture and Brand Standards of ESA.
• Promotes and reinforces all HR policies, procedures, retention programs and turnover reduction strategies.
• Coaches and trains on daily hotel operations, sales and revenue management strategies to meet or exceed budget
• Places emphasis on enforcing ESA standards and policy compliance through leadership management.

OTHER DUTIES

• Directly manages Assistant General Managers at two or more locations.

• Assists and works closely with the District Manager and or Divisional Training Manager when needed

• Assists District Manager, Regional Director of Operations, Regional Vice President with underperforming sites, training and coaching.

• Any other duties as assigned by District Manager, Regional Director of Operations, or Regional Vice President.

Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Pay Range: $66,000 - $72,000 Annually

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to read, understand and interpret complex instructions and electronic learning systems. Strong English proficiency in reading, writing, and verbal communication to effectively interact with guests, colleagues, and external vendors.
• Ability to write effectively and clearly communicate procedures, policies and standards.
• Train, manage, coach and direct teams to perform daily job tasks, leading by example.
• Organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
• Well-developed planning and organizational skills.
• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
• Proficient in understanding Profit and Loss (P&L) statements and making daily operational decisions to positively impact the P&L.
• Should be a subject matter expert in all areas of operation, sales, revenue management.

ENVIRONMENTAL JOB REQUIREMENTS

• Associate regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The associate frequently is required to reach with hands and arms. The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• Associate occasionally lift and/or move up to 50 pounds.
• Specific vision abilities are required to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Associate frequently required to travel or commute within a defined territory. Infrequent travel from one location to another is also required, which may necessitate air travel.
• Associate frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. associate
• Occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• The noise level in the work environment is usually moderate.

MINIMUM QUALIFICATIONS

• Bachelor's degree in business or related field.
• Minimum of two years of experience managing single site hotel property.
• Multi-property hotel management experience highly desired or the equivalent combination of the two.