About this role
Description du poste
EXPLEO Group, more than a history, a human adventure...
EXPLEO Group has 19,000 highly qualified employees providing high value-added solutions in 30 countries. Expleo helps you realize your ambitions and secure your future together. We offer you a unique blend of bold thinking and reliable execution, to accelerate innovation across every stage of your value chain. More than just joining a company, it's a human adventure that we want you to LIVE!#LI-SH1
The Vega / SLD Digitalizer is a web-based, modular platform used to configure electrical equipment, build and visualize Single Line Diagrams (SLD), perform advanced technical and business calculations, manage pricing rules, and generate technical and commercial documents.The platform integrates with multiple Schneider Electric backend systems and is progressively enhanced with AI components to optimize configurations and reduce errors.
As part of the deployment of Vega in 10 countries, a dedicated Level 2 / Level 3 support team is required to support international rollouts using a configuration-driven (“No Code”) approach.
Role Purpose
Provide L2/L3 application support for the Vega platform by analyzing issues and enabling international deployments through configuration rather than code, ensuring scalability and consistency across countries.
Missions
- Provide Level 2 and Level 3 support for the Vega / SLD Digitalizer platform
- Analyze and assess incidents and reported issues
- Resolve issues using configuration-based solutions (no hard-coded logic)
- Support deployments in North America and Europe
- Ensure integration with Schneider Electric backend systems
- Work during standard business time zones, with a minimum of two active resources
- Provide expertise and backup coverage within the support team
Compétences
Required Skills & Experience
- Experience in L2/L3 application support
- Experience with web-based, modular platforms
- Strong understanding of configuration-driven / no-code systems
- Ability to analyze functional and technical issues
- Experience working in enterprise IT environments
- Knowledge of industrial or electrical configuration tools is a plus
Other facts
About Expleo
Expleo is a global engineering, technology and consulting service provider that partners with leading organisations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.
Expleo benefits from more than 50 years of experience developing complex products, optimising manufacturing processes, and ensuring the quality of information systems.
Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalisation, hyper-automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain.
As a responsible and diverse organisation, Expleo is committed to doing business with integrity and working towards a more sustainable and secure society.
Expleo boasts an extensive global footprint, powered by 18,000 highly-skilled experts delivering value in 29 countries and generating more than €1.4 billion in revenue.
What you'll do
- Provide Level 2 and Level 3 support for the Vega / SLD Digitalizer platform by analyzing issues. Enable international deployments through configuration rather than code, ensuring scalability and consistency across countries.
Ready to join Expleo?
Take the next step in your career journey