About this role
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
We’re looking for a Sales Operations Analyst to join our UK&I team. This key role supports our commercial teams by improving operational efficiency, ensuring data accuracy, and delivering performance insights. Reporting to the Global Operations & Analytics Manager, you’ll help implement global strategies locally, with a focus on CRM optimisation, automation, and data-driven decision-making.
What you’ll do:
Sales Operations & Enablement
- Support daily sales operations, including case management, delivery workflows, and CRM troubleshooting.
- Resolve issues quickly to minimise disruption.
- Drive process improvements and support training to enhance tool adoption.
CRM & Process Excellence
- Maintain accurate data in Salesforce CRM and CPQ systems.
- Support process rollouts with clear documentation and communication.
- Collaborate globally to ensure consistency and best practices.
Automation & AI Integration
- Identify opportunities to automate tasks and streamline workflows.
- Use AI tools to improve forecasting, lead scoring, and reporting.
- Work with global teams to implement scalable automation solutions.
Commercial Governance
- Support pricing governance and policy compliance.
- Assist with internal audits and identify areas for training or improvement.
Analytics & Reporting
- Deliver timely reports on sales performance, forecasting, and pipeline health.
- Maintain dashboards that provide actionable insights.
- Respond to ad hoc analysis requests from cross-functional teams.
Collaboration
- Partner with Sales, Product, Finance, and Tech teams to support strategic goals.
- Act as a bridge between UK&I and global operations to ensure regional needs are met.
Qualifications
- Bachelor’s degree (Preferable but not essential)
- Experience in an analytics or operations role
- Knowledge of Microsoft Power BI & Tableau
- Strong problem solving and analytical skills
- Exemplifies initiative, integrity and strives for continuous improvement and learning
Additional Information
Grade: F/EB10
Benefits package includes:
- Hybrid working - 2 days in the office - London based
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more!
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-ST1 #LI-Hybrid
Experian Careers - Creating a better tomorrow together
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Other facts
About Experian
Somos uma Datatech, líder global em soluções de inteligência para análise de riscos e oportunidades com foco nas jornadas de crédito, autenticação e prevenção à fraude.
Temos presença global com expertise local, estamos em 30 países e atuamos há 55 anos no mercado brasileiro.
Contamos com os melhores talentos, mais de 21 mil colaboradores no mundo e quase 5 mil no Brasil.
Trabalhamos sempre para criar um ambiente diverso e equilibrado para todas as nossas pessoas. Por isso, temos tanto orgulho de estarmos sendo continuamente reconhecidos como uma das melhores empresas para se trabalhar pelo Great Place to Work, Linkedin e Employers for Youth.
E não para por aí. Aqui, inovação é o nosso combustível e não é à toa que a gente sabe quem é quem. Temos o maior ecossistema de big data da América Latina e a ele somamos tecnologia de ponta para revelar o que nem todos conseguem ver e ir além do óbvio.
Com um portfólio completo e flexível, enxergamos o todo e à frente. Antecipamos o futuro para oferecer a pessoas e empresas um caminho que transforme, hoje, a incerteza do risco na melhor decisão.
É assim que ajudamos pessoas a realizarem seus sonhos e empresas a prosperarem. Que trabalhamos por um Brasil com mais inclusão financeira. Afinal, trabalhar na Serasa Experian é muito mais do que as pessoas imaginam. É criar um amanhã melhor para todos, ampliando oportunidades aqui e agora.
What you'll do
- This role supports commercial teams by improving operational efficiency, ensuring data accuracy, and delivering performance insights, focusing on CRM optimization, automation, and data-driven decision-making. Key duties include supporting daily sales operations, maintaining data integrity in Salesforce and CPQ, identifying automation opportunities, supporting commercial governance, and delivering timely sales performance reports.
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