About this role
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
You will report to Experian Health, collaborate with the Regional Sales Director, and other teams to build trusting relationships with Experian Health clients, focus on ensuring overall satisfaction for assigned clients. You will manage all implemented products, monitoring client health, and identifying opportunities for account expansion.
You'll have opportunity to work on:
- Client Business Reviews
- Workflow Assessments
- Client Transition Management
- Customer Community Engagement (Client portal)
- Communication with Customer Success Representatives
- Revenue Management
- Account Expansion and Product Usage Monitoring
- Strategic and Technical Account Management
- Best Practices Recommendations
- Client Feedback Collection
- Account Profile Management
- Performance Metrics Accountability
Qualifications
- Travel required, approximately 30% (based on client needs and evolving Experian Health plans)
- Familiar with the broad range of Experian Health products and services is beneficial
- Bachelor's degree
- 4+ years' experience in the Healthcare IT industry, Healthcare Revenue Cycle, in a similar role
- 3+ years' experience in a Provider-based background is beneficial
- 2+ years' experience with Salesforce is beneficial
- Conceptual understanding and some use of Gen AI, Co Pilot, and GPT
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Other facts
About Experian
Somos uma Datatech, líder global em soluções de inteligência para análise de riscos e oportunidades com foco nas jornadas de crédito, autenticação e prevenção à fraude.
Temos presença global com expertise local, estamos em 30 países e atuamos há 55 anos no mercado brasileiro.
Contamos com os melhores talentos, mais de 21 mil colaboradores no mundo e quase 5 mil no Brasil.
Trabalhamos sempre para criar um ambiente diverso e equilibrado para todas as nossas pessoas. Por isso, temos tanto orgulho de estarmos sendo continuamente reconhecidos como uma das melhores empresas para se trabalhar pelo Great Place to Work, Linkedin e Employers for Youth.
E não para por aí. Aqui, inovação é o nosso combustível e não é à toa que a gente sabe quem é quem. Temos o maior ecossistema de big data da América Latina e a ele somamos tecnologia de ponta para revelar o que nem todos conseguem ver e ir além do óbvio.
Com um portfólio completo e flexível, enxergamos o todo e à frente. Antecipamos o futuro para oferecer a pessoas e empresas um caminho que transforme, hoje, a incerteza do risco na melhor decisão.
É assim que ajudamos pessoas a realizarem seus sonhos e empresas a prosperarem. Que trabalhamos por um Brasil com mais inclusão financeira. Afinal, trabalhar na Serasa Experian é muito mais do que as pessoas imaginam. É criar um amanhã melhor para todos, ampliando oportunidades aqui e agora.
What you'll do
- The Client Relationship Manager will build trusting relationships with clients and ensure overall satisfaction. Responsibilities include managing implemented products, monitoring client health, and identifying opportunities for account expansion.
Ready to join Experian?
Take the next step in your career journey