About this role
Company Description
Cerchiamo un/una Order Management Agent
In questo ruolo ti occuperai di accompagnare ogni ordine dall’inizio alla fine: coordinerai i fornitori, controllerai che ogni fase dell’ordine proceda nel modo giusto e ti assicurerai che tutte le informazioni siano corrette.
Se ti piace organizzare, comunicare e trovare soluzioni, Expeditors è il posto ideale per intraprendere un percorso di formazione e crescita nel settore della logistica internazionale.
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
Please be informed that candidates should be eligible to work in EU
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Order Management files
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
- Ensure accurate and timely client and vendor billing
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
Qualifications
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of ocean documentation process a plus
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English and Italian (required)
Additional Information
Expeditors offers excellent benefits:
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Other facts
About Expeditors
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
What you'll do
- The Order Management Agent will coordinate suppliers and ensure that each phase of the order process is executed correctly. They will also track orders, manage documentation, and ensure timely delivery and billing.
Ready to join Expeditors?
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