About this role
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Scope of Position
The Air Imports Agent executes flawless operational performance, productivity, technicalexpertise, excellent customer service and constantly driving efficiency, supporting our Visionand Mission Statement, making our promise real to all our customers.
Key Deliverables
- Proactively monitor the following key metrics to achieve the expected results:
- Data Quality
- District Excellence understanding and execution.
- EDE timely resolution (Within 5 Calendar Days)
General job responsibilities:
- Exemplify and Teach Our Culture, Mission and Goals.
- Follow the 10 Critical Success Factor.
- Contribute to build healthy cross-functional relationship and work environment, promoteteam spirit and cohesiveness in the department.
- Timely completion of 52-hour trainings per year (4.33 per month) and required trainingsassociated to the role.
- Own your self-development. Prepare, follow-up and execute on your personal developmentgoals.
- Correct utilization of company’s resources.
- Escalation of issues to immediate supervisor and/or manager, or any other required teamwith the adequate expertise, as example, compliance, accounting, etc.
Air imports Agent job responsibilities:
- Understand Expeditor’s general procedures and quality expectations (District Excellence).
- Understand the Air Import process flow per Expeditors’ Operational Performance Standards(OPS), and always be in the lookout for better practices to improve operationalperformance, efficiency and productivity.
- Operational Performance.
- OSD properly follow up.
- Support billing accuracy: CFIT
- Edoc timely updates and recordkeeping.
- Track and Trace Air imports files daily.
- Ensure accurate and timely data entry into Expeditors’ system, per OperationalPerformance Standards (OPS).
- Understand and execute in accordance to air imports department’s systems and tools –including but not limited to:
- Air Import Lateral
- Air import workflow
- CFIT – Import System
- EDOC – electronic library
- Exp.o customs
- Exp.o GCI
- EDI
- All Air import’s automated reports – related to OPS, OPA, shipment processing, andshipment status. (Refer to all available reports in AO Imports Automatic Internal Reports)
- Ensure the highest level of customer service.
- Ensure to utilize the most updated SOP execute accordingly.
- Ensure approved customer’s list is updated in a timely manner as part of the recognitionand set up of new and existing customers.
- Understand and support our service provider management processes and procedures.
- Ensure proper usage of service provider tools
- Maintain good relationships with all internal and external suppliers/service providers (Broker,Air lines, trucking companies and others involved).
- Develop a professional relationship with all customers, ensuring that all of their shipmentsare received on a timely manner.
- Keep customers properly and timely informed about the status of their shipments. Allcustomer request must be answered within one hour. In cases where the request can’t befulfilled, customer must be informed.
- Proactively interact with all customers, providing professional advice and/or suggestions todifferent alternatives that will facilitate shipment processing.
- Proactively provide customer service to assigned broker (internal/external) for a timelycompletion of applicable customs processes.
- Understand and execute according to all compliance requirements at all times. Followingapplicable regulations for Expeditors and US government, including but not limited to: TradePartners Agencies.
Finance
- Understand and follow credit policy 100% of the time.
- Service Provider timely Payments (ACH).
- DAP/DDP Policy (FDS).
- Incoterms (Prepaid / Collect).
- Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
- Understand all accounting processes and reports and its impact. (BNP, AR, AP, AJAX, etc.),
- Monitor and constantly work on preventing monetary losses.
Security Health and Safety
Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.
Qualifications
To be the most effective in this position we are looking for the following skills and experience:
- Degree: Bachelor's degree in Import/Export, International Trade or equivalent.(preferred)
- 1 year of experience in similar position, or equivalent combinations of education and experience.
- Understanding of air import process(Preferred).
- Hazardous materials certification (Preferred).
- Effective interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
- Customer Satisfaction oriented.
- Attention to detail oriented.
- Self-driven personality.
- Organizational and time management skills.
- Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
- English and Spanish fluency.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Other facts
About Expeditors
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
What you'll do
- The Air Imports Agent is responsible for executing operational performance, ensuring customer service excellence, and driving efficiency in air import processes. This includes monitoring key metrics, maintaining data quality, and supporting billing accuracy.
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