Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Analyst, ER & Ops Insights & Enablement

Introduction to the Team

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org.

The Sr Analyst, ER & Ops Insights & Enablement serves as the analytics and tooling engine behind our HR Operations and Employee Relations. This role combines hands-on dashboard development, data modeling, and operational insights to improve case routing, workflow effectiveness, staffing decisions, and employee experience across HR service delivery. This role builds and maintains the tools that power real-time visibility, forecasting, and strategic decision making across ER and HR Ops.

In this role, you will:

• Design, build, and maintain interactive dashboards using tools such as PowerBI, Tableau, or equivalent analytics platform to visualize case trends, operational performance, staffing needs, and employee support insights
• Develop scalable data models and reporting pipelines that support real-time, and cyclical business rhythms (MBR/QBR, Leadership Reporting, etc.)
• Automate and streamline reporting workflows, shifting manual reporting to self-service tools for ER and HR Ops leaders
• Partner with local teams to enhance data sources, improve integration, and align tools with automation and AI capabilities
• Monitor case trends and operational signals, interpreting shifts in case type, volume patterns, and resolution cycles
• Analyze automation impact, quantifying reductions in manual work, fall-out rates, and changes in operational flow Recommend staffing and queue strategies that balance service level expectations with available resources
• Provide operational reporting and insights to HR Ops and ER leadership to guide decision making and prioritization
• Partner with COEs to support automation opportunities

Experience and Qualifications:

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent work experience)
• Demonstrated experience building dashboards in Power BI, Tableau, or equivalent enterprise visualization tool
• Strong proficiency in data modeling, visualization best practices, and transforming complex data into intuitive, actionable dashboards
• Experience working with case management, HRIS, ticketing, or operations data sets (e.g. ServiceNow, Workday)
• Ability to optimize datasets for performance, scalability, and ease of use across different stakeholder groups
• Comfortable with automation-aligned skills such as query building, workflow logic, or low-code tooling
• Experience in HR Operations, Employee Relations analytics, Workforce Management, or operational insights roles
• Ability to forecast workload, analyze patterns, and quantify automation or program effectiveness
• Strong understanding of operational metrics such as SLA, case volume, queue management, and cycle time
• Strong stakeholder management skills across Tech, COE, and Operations teams
• Ability to balance detail-oriented analytical work with practical implementation of tools and reporting assets.

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.