Introduction to the Team
Coaches and supports customers to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.

In this role, you will: 

• Begins developing relationships with customer or their account team, including key buyers/decision makers.

• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.

• Develops understanding of customer’s business issues through appropriate organization channels.

• Recommends products, services, and insights that will meet customer needs.

• Completes basic account plans that outline tactics to acquire and/or maintain business.

• Acquires a basic understanding of how the department operates and fits into the larger organization.

• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers.

• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers.

• Guides accounts to valuable insights and presents insights that can benefit account and organization.

• Gathers data/information on potential ideas and solutions to address a business need.

• May document components of a business case for change at the direction of more senior colleagues.

• Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.

• Learns when to partner with legal resources to modify or adjust standard contract terms.

• Learns the contract negotiation process and how to complete contractual arrangements.

• Exchanges simple information in straightforward situations to gain the support of others.

• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.

• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.

• Identifies the key stakeholders in decision making for the account.

• Develops understanding of standard offerings and major areas of expertise.

• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.

• Develops a broad understanding of competitors’ standard products and services.

• Understands the value and application of products, technologies, and offerings to accounts and organization.

• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers.

• Learns about customer's key leaders/decision makers from internal customer relationship management system.

• Develops basic understanding of customer's industry and competitive market and/or uses company's tools to access market-specific information and insight.

• Attends meetings with customers to understand needs and expectations.

• Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations.

• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company’s products, services, and solutions.

Experience and Qualifications: ​

• 0-2 years
• Education
• Bachelor's or equivalent experience
• Functional/ Technical Skills
• Proficiency in English + local language of the market(s)
• Proficient communicator
• Growing knowledge of sales techniques
• Some account management experience preferred