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Vice President 1-Technology
full-timeLondon

Summary

Location

London

Type

full-time

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About this role

Basic Function: 
  • Extensive experience in managing Technology Delivery / Operations in a core banking environment systems with a good understanding of artificial intelligence, big data, blockchain, cloud, and payments
  • Responsibilities include  Solution led Business Growth, RFP responses, eTech pricing, Solution design and implementation / governance
  • Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.
  • Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
  • Lead Technology Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
  • Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
  • Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
  • Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
 

 

  • Core Skills - Thought Leadership, Data led solutions identification / evangelization, sfinancial expert
  • Responsible for client service delivery of multiple client relationships / lead a complete domain or vertical  in line with the agreed Master Service Agreement (MSA)  and service levels (SLA/s), as per contract
  • Good understanding of Technology solutioning, design, networking technologies (MPLS, IPSEC VPN, SD-WAN) , basic knowledge of AD and cloud technologies
  • Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
  • Good presentation and Analytic skills on Microsoft Powerpoint / Excel etc.
  • Responsible for leading the adoption of Key Enterprise capabilities

Other facts

Tech stack
Thought Leadership,Data Led Solutions Identification,Financial Expert,Technology Delivery,Operations Management,Core Banking Systems,Artificial Intelligence,Big Data,Blockchain,Cloud,Payments,Solution Design,Implementation Governance,Client Portfolio Management,Service Improvement,Compliance

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Business Consulting and Services

What you'll do

  • This role involves leading technology service delivery for multiple client relationships, ensuring adherence to SLAs, driving productivity improvements, and controlling operational costs. Responsibilities also include identifying and implementing service improvement initiatives and managing client escalations.

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Frequently Asked Questions

What does a Vice President 1-Technology do at EXL?

As a Vice President 1-Technology at EXL, you will: this role involves leading technology service delivery for multiple client relationships, ensuring adherence to SLAs, driving productivity improvements, and controlling operational costs. Responsibilities also include identifying and implementing service improvement initiatives and managing client escalations..

Why join EXL as a Vice President 1-Technology?

EXL is a leading Business Consulting and Services company.

Is the Vice President 1-Technology position at EXL remote?

The Vice President 1-Technology position at EXL is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.

How do I apply for the Vice President 1-Technology position at EXL?

You can apply for the Vice President 1-Technology position at EXL directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about EXL on their website.