About this role
Location: NYC Tri-State Area (Preferred Connecticut)
Work Mode: Hybrid
Base Pay Range: $125K/Yr - $145K/Yr
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
We are hiring a Senior Manager in our Telecommunications practice to support our clients in their Credit & Fraud Risk and payments strategy and operations across their B2C and SMB segments. The role is advisory in nature, focused on policy review, senior stakeholder engagement, and development of strategies to support business and risk decisions. The role is hybrid and based in the NYC tri-state area and requires travel to client offices in Connecticut, and occasional visits to other EXL and client locations along the East Coast including New York and Georgia.
Other facts
About EXL
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
What you'll do
- The Senior Manager will support clients in their Credit & Fraud Risk and payments strategy and operations. The role involves policy review, senior stakeholder engagement, and developing strategies to support business and risk decisions.
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