About this role
- Basic knowledge of computers
- Knowledge of key parts of the computer and rebooting the system
- Preferably good typing speed and accurate system updating
- Phone call/master handling skills
- Keyboarding skills/typing speed (at least 30 wpm)
- Strong verbal communication skills (Overall B1 – CEF)
- Possesses good problem-solving skills (should pass critical thinking assessment)
- Ability to work independently and in a team environment
- Detail oriented with excellent follow-up skills
- Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
- Sets own high standards of performance
- High tolerance for stress
- Proven record of dependability
- Comfortable with navigating and communicating instructions to access multiple computer applications
- Must be able to learn and retain a large amount of technical information in a relatively short period of time
- Must be receptive to detailed and frequent performance feedback
- Generally likeable demeanor and customer centric approach
- Knowledge about US Life Insurance processes and other line of businesses is a plus
- Knowledge about US culture
- Knowledge on quality procedures
- Completed at least 2 years in College
- At least 1 year prior customer service experience
Other facts
About EXL
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
What you'll do
- This role involves maintaining effectiveness despite changes in situations, tasks, and responsibilities while setting high personal performance standards. The manager must be comfortable navigating and communicating instructions across multiple computer applications and learning technical information quickly.
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