About this role
- Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting, Utilization) targets are met
- Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team
- Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance
- Conduct regular Gage R & R / calibrations sessions internally and/or with clients
- Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
- Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
- Work closely with Customer Experience team to drive improvement in C-Sat and soft skills
- Actively work with GB / BB to identify improvement areas and/or in improvement projects and initiatives like AIM (All Ideas Matter)
- Train / mentor QCAs on quality tools and concepts (eg., QC Induction program)
Other facts
About EXL
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
What you'll do
- Ensure timely incubation of QCAs in allocated processes and meet QC deliverables targets. Drive compliance in business processes to internal standards and third-party certification standards.
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