EXL logo
Executives-Customer Care Voice-Inbound
full-timeCape Town

Summary

Location

Cape Town

Type

full-time

Explore Jobs

About this role

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

Other facts

Tech stack
Customer Service,Communication Skills,Organizational Skills,Technical Support,Billing Transactions,Inquiry Resolution,Professionalism,Precision

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Business Consulting and Services

What you'll do

  • As a Customer Service Representative, you will be the frontline contact for policyholders, processing billing transactions and addressing inquiries. You will also provide technical support while delivering exceptional service experiences.

Ready to join EXL?

Take the next step in your career journey

Frequently Asked Questions

What does a Executives-Customer Care Voice-Inbound do at EXL?

As a Executives-Customer Care Voice-Inbound at EXL, you will: as a Customer Service Representative, you will be the frontline contact for policyholders, processing billing transactions and addressing inquiries. You will also provide technical support while delivering exceptional service experiences..

Why join EXL as a Executives-Customer Care Voice-Inbound?

EXL is a leading Business Consulting and Services company.

Is the Executives-Customer Care Voice-Inbound position at EXL remote?

The Executives-Customer Care Voice-Inbound position at EXL is based in Cape Town, Western Cape, South Africa. Contact the company through Clera for specific work arrangement details.

How do I apply for the Executives-Customer Care Voice-Inbound position at EXL?

You can apply for the Executives-Customer Care Voice-Inbound position at EXL directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about EXL on their website.