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Assistant Vice President-Voice-Customer Service
full-timeLondon

Summary

Location

London

Type

full-time

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About this role

This role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic travel knowledge, internet skills, and the ability to multitask under pressure while providing superior client service.


EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Other facts

Tech stack
Customer Service,GDS Proficiency,Travel Services Experience,Multitasking,Internet Skills,US Domestic Travel Knowledge

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Business Consulting and Services

What you'll do

  • This role involves supporting requests via phone, email, and chat, including changes to reservations. It requires making outbound calls and offering cost-effective travel alternatives.

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Frequently Asked Questions

What does a Assistant Vice President-Voice-Customer Service do at EXL?

As a Assistant Vice President-Voice-Customer Service at EXL, you will: this role involves supporting requests via phone, email, and chat, including changes to reservations. It requires making outbound calls and offering cost-effective travel alternatives..

Why join EXL as a Assistant Vice President-Voice-Customer Service?

EXL is a leading Business Consulting and Services company.

Is the Assistant Vice President-Voice-Customer Service position at EXL remote?

The Assistant Vice President-Voice-Customer Service position at EXL is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.

How do I apply for the Assistant Vice President-Voice-Customer Service position at EXL?

You can apply for the Assistant Vice President-Voice-Customer Service position at EXL directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about EXL on their website.