About this role
Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.
Our benefits include:
24 days holiday plus Bank holidays, increasing with service
Your birthday off
10% company Bonus scheme
Hybrid Working
Free Gym Membership
Ongoing learning and development
Health care scheme
5% Matched pension scheme
Beer fridge Friday and quarterly social events
Cycle to work scheme
Free parking
Enhanced maternity and paternity leave and more…
DUTIES AND RESPONSIBILITIES | About the role
We are looking for a personable and process driven German Speaking Sales Administrator/ Renewals Specialist, to join our dynamic and versatile Account Management Team based in Alton, Hampshire. You will provide administrative support to our Major Accounts, tasks include providing quotations within set SLA times, assisting with queries, raising and processing orders and increasing margins gained from these accounts month on month.
As the German Speaking Sales Administrator, you will:
Manage renewals contracts, proving high level of accuracy and fast turnarounds for quotations and processing orders.
Become the go to expert for a set of vendors, managing the quote and order process
Provide sales administration support to external sales team member(s), renewing contracts and exploring upsell opportunities
Own and manage the Renewals operational cycle, liaise with the key stakeholders ensuring smooth running of the sales cycle, from preparation to deal completion.
Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, that enhances and promotes the sales of Exclusive Networks portfolio
Understand a diverse range of vendor products ensuring that knowledge of features and pricing is up to date.
Work to a financial target as well as KPI’s geared towards a high level of accuracy and turn around time, increase the products brought through the client base and thus increasing gross margin.
QUALIFICATIONS AND EXPERIENCE | About you
The ideal German Speaking Sales Administrator:
MUST be fluent in German - Both written and verbal
Be personable with the ability to develop strong and lasting relationships, both internally and externally.
Previous Customer Service and Administration or Sales Administration experience
Responsive and efficient with strong communication skills and a good telephone manner
Be commercially aware with strong attention to detail and administration skills
Be keen to learn and develop with a strong desire to work to and surpass targets
Knowledge of Microsoft Office (Excel & Word)
Ability to problem solve, identifying a client’s needs and respond accordingly
Knowledge of IT Industry – knowledge of our vendors would be excellent
Experience using a CRM system
WHO IS EXCLUSIVE NETWORKS? | Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.
We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Other facts
About Exclusive Networks
Exclusive Networks is a global trusted cybersecurity specialist for digital infrastructure helping to drive the transition to a totally trusted digital future for all people and organisations.
Our distinctive approach to distribution gives partners more opportunity and more customer relevance. Our specialism is their strength – equipping them to capitalise on rapidly evolving technologies and transformative business models.
The Exclusive story is a global one with a services-first ideology at its core, harnessing innovation and disruption to deliver partner value. With offices in 43 countries and the ability to service customers in over 170 countries across five continents, Exclusive combine the extreme focus and value of local independents with the scale and service delivery of a single worldwide distribution powerhouse.
Join our team: www.exclusive-networks.com/about-exclusive-networks/careers/
What you'll do
- The Sales Administrator will provide administrative support to Major Accounts, including managing renewals contracts and assisting with queries. They will also develop strong customer relationships and work towards financial targets and KPIs.
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