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Order Management Analyst
full-time•United States•$60k - $70k
About this role
Exabeam is a global leader in intelligence-driven and automated cybersecurity solutions that power modern security operations. As a pioneer in threat detection, investigation, and response (TDIR), Exabeam helps organizations proactively manage and mitigate cyber risk. Learn more at www.exabeam.com.
About the Role:
We’re looking for a candidate to support Exabeam’s global customers. This person will be working closely with the worldwide field organization, channel partners, and internal teams. A successful candidate will be a self-reliant, conscientious problem solver with excellent attention to detail.
Responsibilities:
- Act as subject matter expert on all aspects of order entry – Booking policy, PO requirements, approvals, etc
- Ensure orders are processed in a timely and accurate manner, collaborating with Sales, Deal Desk, Legal, Revenue and Cloud Ops teams as necessary
- Review Sales related agreements to set up SaaS Sales Orders and SaaS Environment properly, consistent with company policies.
- Analyze deals in pipeline to get ahead of any potential issues
- Resolve and track issues / inquiries from Sales as they arise and address root cause problems
- Identify any non-standard contract term and collaborate with the Revenue Accounting team to ensure appropriate revenue recognition
- An ability to understand the impact of the overall construct of software licenses, services, and renewal deals may have on bookings and revenue recognition.
- Adhere to order to cash related policies, internal controls, and processes.
- Can communicate roadblocks and order challenges and consult strategically to management
- Assist in executing an efficient and accurate close and reporting process
- Provide input for on-going development and improvement on systems and operation processes, enabling repeatable processes, scalability, and the support of new business initiatives.
- Prepare ad hoc analysis, when needed.
- Cover US Holidays as needed.
- Work extended hours during month-end, quarter-end and year-end close
Requirements:
- 2-5 years of experience in Order Management or a related role in a high-tech industry.
- Ability to work extended hours and weekends during month-end close (blackout period).
- Highly organized; able to juggle multiple tasks and prioritize in a high-pressure environment with moderate supervision.
- Excellent data analysis and problem-solving skills – ideal candidate should be able to make reasonable decisions when presented with imperfect data.
- Proven ability to meet deadlines, follow-through on details, provide input and feedback to the team.
- Excellent communication skills, written and verbal, and ability to maintain professional and courteous communication with all levels of customer and company personnel.
- Strong computer knowledge and skill in MS Office and enterprise CRM order management systems. Salesforce is a plus.
The annual starting salary for this position is between $60,000 and $70,000 depending on experience and other qualifications of the successful candidate.
Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.
Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
What you'll do
- The Order Management Analyst will act as a subject matter expert on order entry and ensure timely and accurate processing of orders. They will collaborate with various teams to resolve issues and improve operational processes.
About Exabeam
Exabeam is a leader in intelligence and automation that powers security operations for the world’s smartest companies. As a global cybersecurity innovator, Exabeam provides industry-proven, security-focused, and flexible solutions for faster, more accurate threat detection, investigation, and response (TDIR). Cutting-edge technology enhances security operations center performance, optimizing workflows and accelerating time to resolution. With consistent leadership in AI innovation and a proven track record in security information and event management (SIEM) and user behavior analytics, Exabeam empowers global security teams to combat cyberthreats, mitigate risk, and streamline operations.
Learn more at www.exabeam.com.
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Frequently Asked Questions
What does Exabeam pay for a Order Management Analyst?
Exabeam offers a competitive compensation package for the Order Management Analyst role. The salary range is USD 60k - 70k per year. Apply through Clera to learn more about the full compensation details.
What does a Order Management Analyst do at Exabeam?
As a Order Management Analyst at Exabeam, you will: the Order Management Analyst will act as a subject matter expert on order entry and ensure timely and accurate processing of orders. They will collaborate with various teams to resolve issues and improve operational processes..
Is the Order Management Analyst position at Exabeam remote?
The Order Management Analyst position at Exabeam is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Order Management Analyst position at Exabeam?
You can apply for the Order Management Analyst position at Exabeamdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.