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Senior AI Operations Manager
full-time•Vancouver
About this role
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">The Problem</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Our AI gives inconsistent answers and our teams don't trust it for critical decisions. We waste hours fixing AI mistakes because it doesn't understand our business context. The models themselves are fine - it's how we're training them that's broken.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We feed data but don't shape judgment. We retrieve information but don't enforce thinking standards. We prompt for outputs but don't condition behavior. This leads to inconsistent decisions, brittle performance, and low trust.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We need someone who treats AI deployment like operator training, not software deployment. Someone who builds the discipline architecture that makes AI systems predictable, safe, and actually useful.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">What We're Dealing With</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">EviSmart deploys AI across multiple internal systems: scan quality control, autonomous CAD design, HR automation, and business intelligence. These systems make thousands of decisions daily that affect production quality, customer satisfaction, and operational efficiency.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You'll own the methodology that makes our AI systems behave consistently, safely, and usefully. We call it Deliberate AI Conditioning (DAC): behavioral training through cognitive framing, constraints, scenario drills, and critique loops. Train AI like you'd train operators, not like you'd configure software.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You'll report to the CEO and partner with squad leads across AI QC, Autonomous CAD, HR Hand, and 2Brain to implement this methodology. You own the standard; they own the systems.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">What You'll Actually Do</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Cognitive framing:</strong></p>
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<li class="whitespace-normal break-words pl-2">Define role identity for each AI system - what role is the AI playing? What does success actually look like?</li>
<li class="whitespace-normal break-words pl-2">Establish tradeoff priorities - when priorities conflict, what wins?</li>
<li class="whitespace-normal break-words pl-2">Create measurable success criteria that align AI behavior with business outcomes</li>
</ul>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Behavioral constraints:</strong></p>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3">
<li class="whitespace-normal break-words pl-2">Build explicit rules with no ambiguity - no "it depends"</li>
<li class="whitespace-normal break-words pl-2">Define hard stops, soft limits, escalation triggers, output formatting standards</li>
<li class="whitespace-normal break-words pl-2">Create constraint libraries that can be reused across AI systems</li>
</ul>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Scenario drills and critique loops:</strong></p>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3">
<li class="whitespace-normal break-words pl-2">Design edge case libraries - the weird situations that break AI judgment</li>
<li class="whitespace-normal break-words pl-2">Build self-critique mechanisms - AI that checks its own reasoning before outputting</li>
<li class="whitespace-normal break-words pl-2">Require 20+ documented failure scenarios before any AI system launches</li>
</ul>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Memory and reinforcement:</strong></p>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3">
<li class="whitespace-normal break-words pl-2">Design systems that learn from corrections - not just data, but judgment patterns</li>
<li class="whitespace-normal break-words pl-2">Build feedback loops that reinforce good behavior and flag drift</li>
<li class="whitespace-normal break-words pl-2">Create the DAC Certification process for all AI deployments</li>
</ul>
<p> </p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">What You Need</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Requirements:</strong></p>
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<li class="whitespace-normal break-words pl-2">Deep experience with LLM prompt engineering and behavioral conditioning</li>
<li class="whitespace-normal break-words pl-2">Track record of deploying AI systems in production environments</li>
<li class="whitespace-normal break-words pl-2">Ability to translate business logic into AI behavioral rules</li>
<li class="whitespace-normal break-words pl-2">Systems thinking - you see how AI decisions cascade through operations</li>
<li class="whitespace-normal break-words pl-2">Strong documentation skills - you'll be creating the playbooks others follow</li>
</ul>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Nice to have:</strong></p>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3">
<li class="whitespace-normal break-words pl-2">Experience with RAG systems, vector databases, and knowledge retrieval</li>
<li class="whitespace-normal break-words pl-2">Background in operations, quality control, or process engineering</li>
<li class="whitespace-normal break-words pl-2">Experience training humans on complex procedures (you understand how learning actually works)</li>
<li class="whitespace-normal break-words pl-2">Healthcare or dental industry experience</li>
</ul>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"> </h3>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">How This Works</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This is hands-on. You'll work directly with our AI systems - writing prompts, testing edge cases, documenting failure modes, and building the training architecture that makes AI predictable.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">Why This Matters</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Most companies treat AI like magic - throw data at it and hope for the best. We're building the discipline architecture that makes AI actually work in production. You'll define that standard.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You'll work across multiple AI systems with real business impact - quality control, design automation, HR, business intelligence. This isn't a research role. It's operational AI at scale.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The dental industry is going through a massive digital transformation. We're at the center of it. This is infrastructure work - once we're embedded, we don't get ripped out.</p>
<hr class="border-border-200 border-t-0.5 my-3 mx-1.5">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>EviSmart</strong><br><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="http://www.evismart.com/">www.evismart.com</a></p>
What you'll do
- You will own the methodology that ensures AI systems behave consistently, safely, and usefully. This includes defining role identity, establishing tradeoff priorities, and creating measurable success criteria for AI behavior.
About Evismart
EviSmart is the world's leading AI-Powered Dental Workflow Automation and Dental CAD Design outsourcing company. Trusted by labs and dentists in over 26 countries, our mission is to make dental care smarter, faster, and better — for everyone.
We're reimagining dentistry by intelligently connecting the dental workflows —dentists, lab technicians, and manufacturers—with automation and seamless integration.
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Frequently Asked Questions
What does a Senior AI Operations Manager do at Evismart?
As a Senior AI Operations Manager at Evismart, you will: you will own the methodology that ensures AI systems behave consistently, safely, and usefully. This includes defining role identity, establishing tradeoff priorities, and creating measurable success criteria for AI behavior..
Is the Senior AI Operations Manager position at Evismart remote?
The Senior AI Operations Manager position at Evismart is based in Vancouver, British Columbia, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior AI Operations Manager position at Evismart?
You can apply for the Senior AI Operations Manager position at Evismart directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.