Overview

Compensation: $85,000–$105,000 + equity

• This salary range reflects multiple experience levels and locations. Actual compensation within the range will be determined based on factors such as experience, skills, qualifications, and geographic location.

Schedule: Full-time, 5 days a week, Tuesday-Saturday

Location: Hybrid, 3 days in our San Francisco office, 2 days remote

Role Type: Full-time | Bilingual Spanish preferred but not required

About Bariendo

Bariendo is on a mission to cure obesity. Founded by Harvard Medical School professors, we are pioneering quick, non-surgical weight loss procedures that are 7x safer than surgery and more effective and affordable than the best medications. Our digital health platform combines telehealth, distributed clinics, and an expert care team in endoscopic weight loss to deliver lasting, affordable results for the 40% of Americans struggling with obesity.

We’re growing rapidly—now in 8 cities after just 6 quarters of operations—with a vision to become the one-stop shop for obesity management, offering the most comprehensive set of interventions available online and via our distributed partner clinics. Join us to help patients reclaim their lives.

About This Role

We are looking for a people-centered, professional, and organized Nurse Patient Concierge to join our team and deliver Bariendo’s signature 6-star care. You’ll be the first point of contact for patients and a crucial part of making their weight loss journey feel smooth, supported, and stress-free. This is a role for someone who thrives in a fast-paced environment, has a concierge mindset, and finds joy in turning complex coordination into calm execution.

In this role, you will: 

• Deliver 6-Star Service: Be the warm, welcoming presence patients first encounter. Whether by phone, text, or email, you’ll create a calm, organized, and exceptional experience that reflects Bariendo’s high standards of care.

• Be a Trusted Clinical Guide: Act as a primary point of contact for patients on clinical and care-related questions, escalating appropriately to providers and ensuring clear, timely communication so patients feel confident and supported throughout their treatment.

• Ensure Clinical & Procedural Readiness: Partner closely with Bariendo’s procedure centers to confirm accurate bookings, review patient charts for completeness and readiness, and coordinate outstanding requirements so every patient arrives fully prepared for their procedure.

• Be a Concierge for Every Concern: Monitor incoming communications, answer phone calls, and anticipate patient needs before they arise. You’ll be a responsive, empathetic problem-solver who builds trust with every interaction.

• Drive Administrative Excellence: Maintain accurate records across our systems, ensure compliance with regulations like HIPAA, and support documentation workflows that enable smooth care delivery.

What We’re Looking For

• Clinical, Service-Driven Experience: Active RN license with 3+ years of patient-facing clinical experience, including experience delivering care or care coordination virtually (phone, text, telehealth). Ideally in procedural, ambulatory, or concierge-style settings where high-touch, white-glove support is the norm.

• Experience in Weight Management or Bariatric Care (preferred): Prior exposure to obesity medicine, bariatric surgery, endoscopy, or medical weight-loss clinics is a strong plus, particularly in patient education, pre-procedure readiness, or longitudinal care coordination.

• Fluent in Spanish (preferred, not required): Able to communicate clearly and professionally with Spanish-speaking patients across phone, email, and text.

• Detail-Oriented & Reliable: Comfortable juggling complex logistics with accuracy. You stay organized, catch errors before they happen, and keep things moving smoothly under pressure.

• Warm, Clear Communicator: You build trust quickly, make patients feel at ease, and bring empathy and professionalism to every interaction.

• Operationally Sharp & Adaptable: Confident discussing pricing and payment options in a direct-pay model, comfortable navigating EHRs and new software, and energized by fast-paced, ever-evolving environments where proactive problem-solving is key.

What Makes This Job Amazing

• Mission: Join a team of Harvard Medical School professors and healthcare innovators transforming thousands of lives. Watch our patient’s stories. 

• Hybrid Environment: Work three days a week from our Market Street office and two days remotely, with some (infrequent) Saturday calls —all patient care is delivered virtually via telehealth.

• Foundational Role in a Growing Startup: Be part of a fast-growing, mission-oriented team. Collaborate closely with teams like Product to help shape and innovate our virtual care experience.

Total Rewards

• Competitive salary with equity in a high growth, seed-stage startup

• Comprehensive health benefits (medical, dental, vision)

• 11 paid holidays, 15 personal vacation days, 10 wellness days

• Hybrid work, 3 days in-office 2 days remote