Manager, Care Strategy and Operations
full-time•San Francisco•$120k - $150k
Summary
About this role
Overview
Manager, Care Strategy and Operations
Total Compensation: $120-150K base + equity
Schedule: Full-time
Location: Hybrid, 3 days in our San Francisco office, 2 days remote
Role Type: Full-time
About Bariendo
Bariendo is on a mission to cure obesity. Founded by Harvard Medical School professors, we are pioneering quick, non-surgical weight loss procedures that are 7x safer than surgery and more effective and affordable than the best medications. Our digital health platform combines telehealth, distributed clinics, and an expert care team in endoscopic weight loss to deliver lasting, affordable results for the 40% of Americans struggling with obesity.
We’re growing rapidly with a vision to become the one-stop shop for obesity management, offering the most comprehensive set of interventions available online and via our distributed partner clinics. Join us to help patients reclaim their lives.
About This Role
We’re looking for a Manager to join Bariendo’s Care Operations team to help drive our current day-to-day patient care operations while also setting the vision and executing towards our future model as we grow and scale. This role is ideal for someone who can move seamlessly between designing the strategy and driving the execution.
The ideal candidate is analytical, systems-minded, and energized by solving complex operational challenges in a fast-moving healthcare startup. They lead with empathy and care, and get excited about working with a multi-disciplinary, diverse internal care team while building meaningful relationships with our patients. In this role, you’ll serve as a force multiplier, bringing structure, discipline, and scalable processes that elevate the entire Care Operations function.
You’ll partner closely with our Clinical, Product, and Growth teams to build from the ground-up how we can deliver the best patient experience we possibly can for people who have made a decision to embark on their weightloss journey move through Bariendo’s ecosystem, from intake and scheduling to procedure coordination and follow-up care.
What You’ll Do
Champion of operational excellence: Help build, scale, and continuously improve an efficient and effective care operations engine by designing workflows, developing SOPs, creating feedback loops, and promoting a culture of accountability and consistency across the patient journey.
Patient engagement & feedback management: Develop strong patient relationships, manage our patient community group, and maintain an efficient feedback loop between patients and Bariendo; oversee the resolution of critical patient issues to ensure a seamless and supportive care experience.
Data-oriented decision making: Identify and analyze key performance metrics to maintain a strong pulse on operational health, surface opportunities or issues early, and translate insights into clear recommendations and strategic levers for the organization.
Tech-forward operations building: Collaborate closely with the Product team to design, build, and integrate tools that enhance operational efficiency, including LLM-powered workflows and CDP-driven automation, and continuously refine these solutions to improve scalability and service delivery.
Empathetic, cross-functional leadership: Collaborate across Care Operations, Clinical, Product, and Growth teams to ensure operational alignment with Bariendo’s strategic goals and drive patient-centered outcomes.
What We’re Looking For
At least 7 years of experience in operations, healthcare delivery, or customer experience/client services
A strong passion for healthcare
Exceptional empathy and influencing skills, with the ability to connect with patients and teammates from diverse backgrounds
Strong analytical and systems-thinking mindset; high degree of comfort with excel is a must, and experience with visualization tools is a plus (e.g., Tableau, Retool)
Ability to drive effective change management, working cross-functionally and navigating rapid pace of change
Bonus: Experience with telehealth, care logistics, or clinical operations in a fast-growing startup environment and/or management consulting experience
What Makes This Job Amazing
Mission: Join a team of Harvard Medical School professors and healthcare innovators transforming thousands of lives. Hear directly from our patients through their stories and see the impact of our work firsthand.
Foundational impact: Help build Bariendo’s patient care operations from the ground up, shaping one of the most vital pillars of a healthcare organization and defining how patients experience our care.
Learning and growth opportunities: Gain exposure to the full healthcare value chain (e.g., patients, providers, surgical facilities) while developing deep operational expertise. As we grow and scale, you’ll have the opportunity to expand your scope, shape new processes, and take on increasing leadership responsibilities.
Variety & scope: Work across a diverse set of responsibilities spanning healthcare operations, care coordination, and patient concierge/hospitality. This breadth offers rich learning opportunities and the chance to hone both strategic and patient-facing skills.
Hybrid work environment: Enjoy a flexible hybrid work culture with three days in our Market Street office and two days remote, balancing collaboration with focused, independent work.
Total Rewards
Competitive salary with equity in a high growth, seed-stage startup
Comprehensive health benefits (medical, dental, vision)
11 paid holidays, 15 personal vacation days, 10 wellness days
Hybrid work, 3 days in-office 2 days remote
What you'll do
- The Manager will drive day-to-day patient care operations and set the vision for future growth. They will design workflows, develop SOPs, and promote a culture of accountability across the patient journey.
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Frequently Asked Questions
What does Everself pay for a Manager, Care Strategy and Operations?
Everself offers a competitive compensation package for the Manager, Care Strategy and Operations role. The salary range is USD 120k - 150k per year. Apply through Clera to learn more about the full compensation details.
What does a Manager, Care Strategy and Operations do at Everself?
As a Manager, Care Strategy and Operations at Everself, you will: the Manager will drive day-to-day patient care operations and set the vision for future growth. They will design workflows, develop SOPs, and promote a culture of accountability across the patient journey..
Is the Manager, Care Strategy and Operations position at Everself remote?
The Manager, Care Strategy and Operations position at Everself is based in San Francisco, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Manager, Care Strategy and Operations position at Everself?
You can apply for the Manager, Care Strategy and Operations position at Everself directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.