About this role
Company Description
Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses.
With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow.
Everience places the augmented employee at the heart of its approach, in accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace.
Our ambition is to build our future in an “symbiotic age” where AI enhances human capabilities, and technology sustainably supports business performance and the aspirations of individuals.
Everience Romania, part of Helpline Group, is a European leader in B2B Customer Support Services. Having about 450 employees in Timisoara and Bucharest offices, Everience
Romania provides real-time solutions for international top companies from banking, hospitality, luxury, insurance and retail industries.
Job Description
- Ensuring effective communication with project partners and service providers.
- Manage the customer relationship and participate in the expansion of business scope.
- Manage and assist the collaborators in achieving their objectives.
- Preparing and organizing activity plans within the project, and ensuring the necessary resources to achieve project’s objectives.
- Maintain the SLA’s within the objectives.
- Managing P&L and project profitability indicators, analyzing planning elements, reviewing the project, and developing action plans.
- Analyze the operational and financial statistics of the accounts within his/her scope.
- Build action plans and implement them together with the Delivery Manager.
- Drive continuous improvement in service quality and customer satisfaction.
- Build progress plans and actively participate in change management.
- Participate in elaboration of different Committees.
Qualifications
- Degree in information systems, business administration or related field.
- Minimum 3 years of experience in a similar role in IT service organization.
- Ability to work under tight deadlines and handle changing priorities.
- Appropriate stakeholder management skills, experience with different levels of
- management.
- Analytical, continuous improvement mindset.
- Experience in growing, developing, managing a team.
- Excellent communication ability both in English and French.
Additional Information
All our positions are open to people with disabilities
Other facts
About EVERIENCE
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change.
In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand.
As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy:
Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania).
Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week.
Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives.
For a no-obligation quote, we offer a free benchmark on the status of your technological services.
Digitalizing your processes is a matter of how, not if.
As soon as possible, not when.
Why not be supported by experts?
What you'll do
- The Service Delivery Manager will ensure effective communication with project partners and manage customer relationships while overseeing project objectives and resources. They will also analyze operational and financial statistics to drive continuous improvement in service quality and customer satisfaction.
Ready to join EVERIENCE?
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