About this role
Company Description
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Job Description
Technical Skills Required:
- Onsite IT support (1st / 2nd level)
- Windows environment, Office 365
- Azure & Entra ID
- Apple environment (Mac, iPhone, iPad)
- iTunes
- JAMF (strong asset)
- Hardware support (PCs, Macs, printers, scanners…)
- Ticketing tools (ITIL)
Main Responsibilities:
- Support to end-users on workstations and mobile devices
- Installation, replacement, relocation, and removal of IT equipment
- Troubleshooting hardware and software incidents
- Support for monitors, printers, scanners, and docking stations
- Receiving, inventorying, preparing, and installing IT equipment
- Providing clear and timely feedback to users and ensuring proper ticket updates
Qualifications
Expected Profile:
- Minimum 3 years of onsite support experience
- Excellent customer service and communication skills
- Ability to work independently and take initiative
- Organized, professional, and hands-on approach
- Fluent in English and Mandarin
Additional Information
🕒 Working hours: 09:30–18:00 (1-hour lunch break, no support required)
📅 Mode: Doctor's Day On-Site, One or Two day per week
🗣 Required languages: Fluent English and Mandarin
All our positions are open to people with disabilities
Other facts
About EVERIENCE
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change.
In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand.
As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy:
Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania).
Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week.
Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives.
For a no-obligation quote, we offer a free benchmark on the status of your technological services.
Digitalizing your processes is a matter of how, not if.
As soon as possible, not when.
Why not be supported by experts?
What you'll do
- The technician will provide support to end-users on workstations and mobile devices, including troubleshooting hardware and software incidents. Responsibilities also include the installation and management of IT equipment.
Ready to join EVERIENCE?
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