About this role
- Process all calls within the current service level commitment.
- Answer and navigate calls with accuracy, efficiency, and courtesy using best customer service tactics and practices.
- Record and relay complete and accurate answering service message tickets, verifying all message details including correct spelling of patient name, caller name, and call back number.
- Monitor and relay, with efficiency and urgency, designated codes via the code phone and code panels by getting correct information, promptly overhead paging, and documenting for legal and statistical purposes.
- Monitor and relay designated internal Plant Operations and Security alarm panels, reporting any alarms to the Engineer on duty or Security Officer according to set procedures.
- Performs other duties as assigned.
- High School graduate or equivalent
- Excellent customer service skills.
- Excellent telephone skills.
- Ability to work in a team setting.
- Typing/keyboarding at a minimum of 50 words per minute.
- Ability to sit for up to 10 hours in a cubical workstation
- High volume PBX, answering service, call center, or medical provider office experience with a demonstrated understanding of these settings.
- Previous experience in a hospital answering service or similar.
Other facts
About EvergreenHealth
EvergreenHealth, a public hospital district and community-owned health care system established in 1972, offers a breadth of services and programs that is among the most comprehensive in the region.
With two hospitals in Kirkland and Monroe and dozens of practices across the region, we serve more than 1 million of our service area in north King and south Snohomish counties, ensuring access close to home and work.
Our 1,100+ physicians provide the most advanced and personalized care with more than 80 primary and specialty services, giving all of our patients a highly collaborative, compassionate experience every time they walk through our doors.
As a public hospital district, EvergreenHealth’s resources and services are in part funded by our community, which means we are accountable to you and everyone we serve. The community’s support allows us to go beyond clinical care and offer community health outreach, education programs and free services like our Healthline, which connects you with a 24/7 consulting nurse service, health information, appointment scheduling assistance, class registration, and more.
For more information, visit: https://www.evergreenhealth.com/
What you'll do
- The Telecommunications Operator is responsible for processing incoming hospital calls and paging hospital codes. Additional duties include monitoring alarms and performing mailroom tasks as assigned.
Ready to join EvergreenHealth?
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