Patient Services Representative - Specialty Float Pool (Per Diem)
PER DIEM•Kirkland•$0k - $0k
About this role
Wage Range: $22.14 - $35.43 per hour
15% Per Diem Pay
15% Per Diem Pay
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job Summary:
The Patient Services Rep (PSR) Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.
Primary Duties:
- Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules.
- Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.
- Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.
- Enrolls patient on patient portal and explains its attributes, benefits and recommended use.
- Requests, confirms and validates interpreter services.
- Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.
- Monitors various group Message Pools and responds to patient requests, questions and concerns within established organizational timelines.
- Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.
- Manages appointment queues (Ex. future appointment orders; cancellation list; wait list).
- Prepares, documents and sends various patient outreach communications.
- Initiates outside medical record requests by requesting materials from admissions and emergency departments, physicians and other authorized hospital staff to support provider visits and closure of care gaps for Health Maintenance. Prepares and scans documents for Health Information Management department processing.
- Manages incoming referrals through clinic documentation and established tracking protocol. Facilitates communication between the clinic, patient and insurance company, as required.
- Identifies and collects copayments in adherence with organizational goals.
- Cultivates EvergreenHealth culture of community by supporting new staff training.
- Monitors and maintains tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols.
- Orders and restocks patient forms and non-medical supplies.
- Files, faxes, scans, photocopies and distributes mail.
- Performs open and close duties, which vary from clinic to clinic.
- Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
- High School diploma or equivalent
- 1 year of experience in a customer service role
- Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions
- Ability to problem solve, stay calm under pressure and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery)
- Strong written communication skills, including ability to spell accurately and write legibly
- Ability to work independently, show initiative and work productively within a team environment
- Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate
- Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy and guidelines
- Keyboarding skills and working knowledge of Windows based software systems
DESIRED for the position:
- Previous experience in a medical reception or similar administrative role
- Knowledge of basic medical terminology/common medications
- Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) Payer/Insurance Portals
- Electronic Medical Record (EMR) experience, preferably Epic
- Familiarity with HIPAA and other health industry compliance standards
Other facts
Tech stack
Customer Service,Communication Skills,Problem Solving,Interpersonal Skills,Written Communication,Teamwork,Patient Scheduling,Insurance Verification,Medical Terminology,Electronic Medical Records,HIPAA Compliance,Multi-line Telephone Management,Message Management,Billing Processing,Appointment Management,Patient Outreach
About EvergreenHealth
EvergreenHealth, a public hospital district and community-owned health care system established in 1972, offers a breadth of services and programs that is among the most comprehensive in the region.
With two hospitals in Kirkland and Monroe and dozens of practices across the region, we serve more than 1 million of our service area in north King and south Snohomish counties, ensuring access close to home and work.
Our 1,100+ physicians provide the most advanced and personalized care with more than 80 primary and specialty services, giving all of our patients a highly collaborative, compassionate experience every time they walk through our doors.
As a public hospital district, EvergreenHealth’s resources and services are in part funded by our community, which means we are accountable to you and everyone we serve. The community’s support allows us to go beyond clinical care and offer community health outreach, education programs and free services like our Healthline, which connects you with a 24/7 consulting nurse service, health information, appointment scheduling assistance, class registration, and more.
For more information, visit: https://www.evergreenhealth.com/
Team size: 1,001-5,000 employees
Website: http://www.evergreenhealth.com
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 1972
What you'll do
- The Patient Services Representative coordinates all aspects of patient scheduling and manages communication between patients and clinical staff. They also handle insurance verification, patient check-in, and various administrative tasks to ensure an excellent patient experience.
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Frequently Asked Questions
What does EvergreenHealth pay for a Patient Services Representative - Specialty Float Pool (Per Diem)?
EvergreenHealth offers a competitive compensation package for the Patient Services Representative - Specialty Float Pool (Per Diem) role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Patient Services Representative - Specialty Float Pool (Per Diem) do at EvergreenHealth?
As a Patient Services Representative - Specialty Float Pool (Per Diem) at EvergreenHealth, you will: the Patient Services Representative coordinates all aspects of patient scheduling and manages communication between patients and clinical staff. They also handle insurance verification, patient check-in, and various administrative tasks to ensure an excellent patient experience..
Why join EvergreenHealth as a Patient Services Representative - Specialty Float Pool (Per Diem)?
EvergreenHealth is a leading Hospitals and Health Care company. The Patient Services Representative - Specialty Float Pool (Per Diem) role offers competitive compensation.
Is the Patient Services Representative - Specialty Float Pool (Per Diem) position at EvergreenHealth remote?
The Patient Services Representative - Specialty Float Pool (Per Diem) position at EvergreenHealth is based in Kirkland, Washington, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Services Representative - Specialty Float Pool (Per Diem) position at EvergreenHealth?
You can apply for the Patient Services Representative - Specialty Float Pool (Per Diem) position at EvergreenHealth directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about EvergreenHealth on their website.