Outreach Administrator

About Evergreen Energy Partners  

Evergreen Energy Partners is a virtual full-service energy efficiency firm. We employ experts experienced in advancing energy efficiency initiatives for a wide array of clients. Our team members are in strategic locations across the United States.  

We are a supportive team that rewards individual initiative and performance. We have a progressive culture that embraces work-life balance while working in a virtual office environment from your home. This winning combination has resulted in repeated selection among the top companies on Oregon Business Magazine's list of 100 Best Companies to Work for in Oregon. 

Position Description: Outreach Administrator

We are seeking someone located in Utah. This individual will support energy efficiency utility programs and other staff. Organize projects, files, systems, and other operational tasks that allow for efficiencies, clear communication, and enhanced processes. Work closely with the program manager and outreach supervisor team to ensure projects, tasks and activities are completed in a timely and efficient manner.

We are looking for individuals who are passionate about energy efficiency, customer-focused delivery experiences and who thrive in a fast-paced, results-oriented environment. If you are ready to make a tangible impact in the world and be a part of a team that values partnership, teamwork, innovation, efficiency, and collaboration, we invite you to apply. 

Successful Candidates: 

• Have exceptional problem-solving skills dedicated to ensuring we deliver on our clients' needs.  

• Ensure we achieve high customer satisfaction, going out of the way to be helpful, respectful, approachable, and team-oriented, building strong and positive working relationships.   

• Must be receptive to feedback, willing to learn, and embrace continuous improvement.  

• Be able to work independently, with exceptional decision-making skills, using discretion when interacting with others, creatively thinking of better ways to do things.   

Key Responsibilities: 

• Support and provide assistance to the outreach team
• Assess leads to identify potential projects for the outreach team to follow up on. 
• Update project information in various databases via tasks and other notifications.
• Keep excellent records to accurately organize work tasks.
• Ensure the accuracy of work by reviewing and correcting prior to submission.
• Process program-related applications.
• Send notifications related to application processing.
• Assist customers by answering phones and chats.
• Other duties, as assigned.

Preferred Skills/Experience: 

• High school diploma with higher education or vocational training specializing in mechanical, energy efficiency, lighting or the utility marketing field. 
• Customer Service, Sales and/or Data Entry in the Energy Field

• Some knowledge in electrical or energy efficiency industry, HVAC/mechanical applications and/or lighting design and distribution. 

• A college degree is not required, but candidates must demonstrate continued education toward alignment with their career goals. 

• Previous home office experience a plus. 

Physical Requirements:

The physical requirements described here are representative of those that must be met by this position. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions.

• Long periods of standing/walking on rough/uneven surfaces.
• Accessing crawl or attic spaces for quality assurance or training purposes.
• Sitting or standing for extended periods working on a computer.
• Driving a personal vehicle daily and/or over long distances regionally.
• Ability to occasionally travel via commercial airlines.
• Lifting, pushing, pulling, or carrying up to 50lbs
• Speaking/hearing - provide clear, accurate communication, hear telephone and warning devices.

Other Requirements: 

• Drug test – must pass a pre-employment drug screen. 

• Pre-employment background check. 

• A solid internet connection, a dedicated and fully equipped home office that is set up for public or client-facing virtual on-screen meetings and a reliable phone. 

• Evergreen will provide a computer (programs for the position included), two monitors, monitor stand, speakers, webcam, docking station, wireless keyboard and mouse and surge suppressor. 

• We are a fully remote telecommuting organization. This position offers a significant amount of flexibility in line with meeting responsibilities, and some evening, early morning and weekend meetings and events are inherent in this position.  

• Valid driver's license, dependable transportation, along with verifiable insurance are required. 

• Must be located within Utah's Wasatch Front region.  

Benefits:  

In addition to your competitive salary, medical/dental/vision plan, disability, and life insurance, and 401(k), we'll provide:  

• Generous paid time off (PTO) so you can recharge and enjoy life, plus $500 provided annually when you take a week-long vacation.  

• 401(k) company contributions to help build your nest egg.  

• Discretionary bonus based on performance because your work deserves to be rewarded.  

• Professional development funds to learn new skills and grow.  

• 100% virtual company.  

• Paid volunteer days to make an impact in our community.  

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