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IT Director, Customer Engagement Platforms
full-time•Lewisville, Jacksonville, Irvine, Parsippany-Troy Hills, Charlotte
About this role
IT Director, Customer Engagement Platforms
The Customer Engagement Platforms Director is a hands-on technology leader responsible for driving strategy, architecture, and execution across Salesforce, Genesys, Contact Center, and Marketing Technology platforms. This role combines deep technical expertise with an execution mindset, leveraging AI and automation to accelerate delivery, improve customer experience, and achieve measurable business outcomes. The ideal candidate will balance strategic vision with tactical delivery, ensuring speed, scalability, and compliance while managing vendor relationships effectively.
Key Responsibilities and Duties
- Develop and execute a multi-year roadmap for customer engagement platforms aligned with business objectives.
- Lead architecture decisions ensuring scalable, secure, and integrated solutions across Salesforce, Genesys, and related technologies.
- Embed AI and automation to enhance personalization, efficiency, and analytics-driven insights.
- Act as a hands-on leader, balancing strategic vision with rapid execution and measurable results.
- Manage vendor relationships, negotiate contracts, and ensure optimal performance and cost efficiency.
- Establish governance frameworks for compliance, security, and data integrity.
- Collaborate with Marketing, Sales, Contact Center, and IT teams to deliver seamless omnichannel experiences.
- Define KPIs and success metrics for platform adoption, customer experience, and operational performance.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 8+ Years Required; 10+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
10PL
Qualifications
Posting end date - 1/30/26
What you'll do
- The IT Director will develop and execute a multi-year roadmap for customer engagement platforms and lead architecture decisions to ensure scalable and secure solutions. They will also manage vendor relationships and collaborate with various teams to deliver seamless omnichannel experiences.
About EverBank
We’re a premium performance banking partner. A specialty bank that delivers reliability, security and deep expertise in the form of high-value products and services to consumer and commercial clients across the nation online or at our financial centers in Florida and California. We’re committed to ensuring your money reaches its greatest potential. As a client, you will always have the advantage.
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Frequently Asked Questions
What does a IT Director, Customer Engagement Platforms do at EverBank?
As a IT Director, Customer Engagement Platforms at EverBank, you will: the IT Director will develop and execute a multi-year roadmap for customer engagement platforms and lead architecture decisions to ensure scalable and secure solutions. They will also manage vendor relationships and collaborate with various teams to deliver seamless omnichannel experiences..
Is the IT Director, Customer Engagement Platforms position at EverBank remote?
The IT Director, Customer Engagement Platforms position at EverBank is based in Lewisville, Texas, United States and Jacksonville, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Director, Customer Engagement Platforms position at EverBank?
You can apply for the IT Director, Customer Engagement Platforms position at EverBankdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.