Job Description

a Roadside Assistance Agent, you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. 

Because we support customers around the clock, candidates must be available to work any day of the week, including weekends and holidays, on a scheduled and rotating basis. This does not mean working every day, but flexibility is essential.

Responsibilities:

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.

• Determine a preliminary course of action based on the information presented by the customer.

• Provide stellar customer service support to assist callers accurately and effectively,

• Think creatively and independently while facilitating problem resolution

• Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution

• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely

• Convey accurate information about the company, whether in person, by phone, e-mail, fax, or other communication devices

• Effectively explain vehicle features to customers and co-workers with a wide range of knowledge

• Perform other duties as assigned to support business needs and objectives.

Requirements:

• Must be available to work multiple schedules that include weekends & holidays

• Experience in an inbound call center and automotive-related business is a solid plus

• Excellent verbal and written communication skills

• A high degree of comfort using computerized order processing systems

• Intermediate typing and data entry skills

• Proven ability to use solid reasoning and problem-solving skills

• Detail-oriented with effective organization and follow-through skills

• You need to be flexible, can multitask, and embrace change

• Proficiency in Google Suite, including Word & Excel

• Self-motivated, excellent organizational skills, and attention to detail

• Ability to function in a fast-paced environment under short time constraints

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​We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs. 

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com