Job Description

Benefits:

• Competitive Salary

• Starting twenty-two holidays 

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• Be aware of daily requirements and complete workload in a timely manner.

• No Key Report – Highlighting stolen keys / Putting issues on Fleet Sheet

• Flat battery checks

• Assigning Tyre jobs to Tyre Companies

• Managing the on-street sheet – Assigning jobs to Angels / Regions / External suppliers etc

• Checking communication groups to open / close cars / fuel cards etc.

• Moving bookings for unavailable cars

• Making sure fleet bookings are on for the appropriate time / extended if necessary.

• Managing Clamps, paying clamps, assigning to Angels, re-charging customers, moving bookings, dealing with customer queries

• Managing internal alerts to spot potential fuel card fraud

• Assisting call centre with escalations

• Managing spare keys / logbooks

• Working in conjunction with the on street team to resolve issues remotely where possible reducing vehicle down-time. 

• Update manager on progress preparing weekly activity reports

• Manage various administrative support functions for the GoCar team

• Fuel Cards Management to include below

• Keeping the Master File up to date

• Cancelling stolen / lost cards

• Getting new cards put into cards and updating them

• Checking the transaction reports for anything suspicious

• Checking the decline report for stolen cards

• Keeping proper stock of cards

• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.

• Ad hoc duties as directed by Management.

Your Skills:

• Previous experience in the automotive/ operations/administration industry

• Team player with excellent customer service, IT skills including Microsoft Excel and Word

• Excellent organisational and interpersonal skills

• Ability to work on own initiative.

• Good communications skills - both written and verbal

• Full Clean driving licence

Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons

EMG2

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com