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Information Security Analyst Complex
full-time•Poland
About this role
Information Security Analyst Complex
Division: Chief Information Security Office (CISO)
As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the company’s business. Information Security is at the core of our services, firmly embedded in the management systems and processes of the company. You will be joining our Chief Information Security Office in charge of putting in place the required controls to adequately and effectively protect our information assets.
Please note that this is a permanent position, and we do not offer freelance or contract arrangements for this role.
Your role
As a part of Second Line Incident Response Team (IDAM Ops. LAM-Product Support), you will be responsible for resolving complex incidents (mostly mainframe related) escalated from first-line support, performing root cause analysis, and implementing solutions to ensure the stability and availability of the mainframe environment. This role includes categorizing, analyzing, reporting and processing security-related alerts, events and incidents within the agreed SLA.
More specifically, you are expected to:
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Investigate, diagnose, and resolve complex incidents (preferably mainframe environments) that could not be solved by the first-line team.
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Focus on resolving more complex technical issues escalated from first-line support. Leverage a variety of modern tools and methodologies to analyse source code, identify vulnerabilities, and support agile development workflows
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Promote inclusive, continuous feedback loops to improve service outcomes and application security across domains
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Support integration of DevSecOps practices to ensure security is embedded throughout the software development lifecycle
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Collaborate across teams to improve container-based and cloud-native applications with a security-first approach
Your responsibilities & duties
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Escalated Issue Resolution: Handling and resolving technical incidents that have been escalated from first-line support, requiring more in-depth technical knowledge and troubleshooting skills.
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Incident Diagnosis and Resolution: Identifying the root cause of incidents, developing and implementing solutions, and ensuring timely resolution to minimize disruption.
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Documentation and Communication: Maintaining accurate records of incidents, documenting troubleshooting steps, and providing regular updates to relevant stakeholders, including users and first-line support.
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Collaboration: Working with other IT teams, including first-line support and potentially third-line support, to resolve complex issues and share knowledge.
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Proactive Problem Management: Contributing to the identification and resolution of recurring issues, helping to prevent future incidents.
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Knowledge Base Contribution: Developing and maintaining documentation and knowledge articles to support first-line support and other team members.
Your qualifications required
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Technical Proficiency: typically, 3-5 years of experience in Incident management, production support or systems engineering. Preferably knowledge of mainframe environments (e.g., RACF, CICSP, RGV, DBACS, EVT/ERD).
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Problem-Solving Skills: Ability to diagnose complex technical issues, analyse root causes, and develop effective solutions.
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Communication Skills: Ability to communicate clearly and effectively with users, team members, and other stakeholders, both verbally and in writing.
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Time Management Skills: Ability to prioritize tasks, manage workload, and meet deadlines, particularly when dealing with escalated incidents.
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Customer Service Skills: Ability to provide excellent customer service and maintain a positive attitude, even when dealing with frustrated users. Knowledge on IDAM (Identity and Access Management).
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Fluent in English (both oral and writing)
Nice to have:
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Experience in Mainframe applications
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Experience in Cyberark
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Experience in ServiceNow (SNOW) application
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Experience in Sailpoint (IAG)
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Why join us
Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.
What We Offer:
- Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
- Practice your talents in a highly professional international environment.
- Join a learning and development environment with an emphasis on knowledge sharing and training.
- Competitive salary and comprehensive benefits.
New ways of working
Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.
Great Place to Work for All
We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.
As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the companys' business. Security is at the core of our services, firmly embedded in the management systems and processes of the company. You will be joining our Chief Information Security Office (CISO) in charge of putting in place the required controls to adequately and effectively protect our information assets.
What you'll do
- You will be responsible for resolving complex incidents escalated from first-line support and performing root cause analysis. This includes categorizing, analyzing, reporting, and processing security-related alerts and incidents.
About Euroclear
Euroclear is one of the world’s largest providers of domestic and cross-border settlement and related services for bonds, equities, derivatives and funds.
Euroclear is a proven, resilient capital market infrastructure committed to delivering risk-mitigation, automation, and efficiency at scale for its global client franchise.
The Euroclear group includes Euroclear Bank (rated AA by Fitch Ratings and Standard & Poor’s), Euroclear Belgium, Euroclear Finland, Euroclear France, Euroclear Nederland, Euroclear Sweden, and Euroclear UK & International.
Euroclear is dedicated to creating an inclusive environment where everyone can thrive and reach their full potential. With over 5,000 employees from 80+ nationalities across 20+ countries, Euroclear embraces diversity and values a culture that brings together varied talents, backgrounds, and perspectives.
Together with fostering engagement, energy, and innovation, we are committed to promoting diversity within the organisation and strive to be a great place to work for all, where everyone can be themselves, and feel valued and respected, regardless of their background.
Follow our page and visit our company website www.euroclear.com to get to know us better and discover what Euroclear can offer you.
Interested in joining our team of passionate and dedicated people?
Have a look at our latest job opportunities worldwide at www.euroclear.com/careers
Ready to join Euroclear?
Take the next step in your career journey
Frequently Asked Questions
What does a Information Security Analyst Complex do at Euroclear?
As a Information Security Analyst Complex at Euroclear, you will: you will be responsible for resolving complex incidents escalated from first-line support and performing root cause analysis. This includes categorizing, analyzing, reporting, and processing security-related alerts and incidents..
Is the Information Security Analyst Complex position at Euroclear remote?
The Information Security Analyst Complex position at Euroclear is based in Poland, Poland. Contact the company through Clera for specific work arrangement details.
How do I apply for the Information Security Analyst Complex position at Euroclear?
You can apply for the Information Security Analyst Complex position at Euroclear directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.