About this role
Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.
As Director, Account Management - Europe, you will play a critical role in strengthening and scaling Material Bank’s brand partner ecosystem across the region. This role is focused on driving long-term partner value through strong leadership, disciplined portfolio management, and trusted relationships with leading Brand Partners. You will lead and develop a team of Account Managers, setting clear expectations, coaching for performance, and building the capabilities required to deliver consistent, measurable outcomes for partners.
This is a senior, external-facing role for someone who understands how brands succeed in the A&D ecosystem and how high-performing teams operate in complex, multi-market environments. You bring sound judgment, strong relationship building skills, a hands-on leadership style, and the ability to balance strategy with execution. You will work closely with sales, marketing, and global account leadership. This role is based out of London, UK with frequent travel across Europe.
What you’ll do
- Own the overall performance and health of the European brand partner portfolio, including retention, renewal rates, partner satisfaction, and long-term platform adoption.
- Develop, lead, coach a team of Account Managers while remaining actively involved in key accounts, initiatives, and partner relationships.
- Onboard new brand partners, guiding them onto the platform and ensuring a strong launch that sets the foundation for long-term success.
- Work closely with brand partners to monitor performance on the platform, including inventory health, sample availability, deliverable management and ongoing optimization.
- Oversee and actively contribute to cross-functional initiatives from planning through delivery, ensuring timelines, quality, and outcomes align with strategic goals.
- Prepare and deliver brand partner-facing presentations, quarterly business reviews, and performance reports that clearly communicate insight, opportunity, and value.
- Partner with Marketing on submissions, co-branded initiatives, and campaign execution to support partner visibility and performance.
- Lead renewal discussions and contract negotiations, securing long-term partnership value and supporting sustained revenue growth.
- Use performance data and contribute feedback and insights from our brand portfolio to help shape future platform enhancements, ensuring a high-quality brand partner experience.
What you’ll bring
- 8-10 years of experience in strategic account management, client partnerships, or related roles within complex, multi-market environments. (Preferably within B2B, design or technology-driven organizations).
- Demonstrated experience leading and developing teams while remaining hands-on in execution.
- Proven ability to manage complex partner relationships while balancing strategy, operations, and delivery.
- Solid analytical foundation; fluent in Excel, CRM tools (Salesforce preferred), and performance dashboards.
- A hands-on, entrepreneurial mindset—equally skilled in strategy, follow-through, and problem-solving.
- High comfort working with operational data, inventory considerations, and performance metrics.
- Strong collaboration, communication, analytical, and organizational skills.
- A working style that reflects ownership, adaptability, and a willingness to roll up your sleeves.
- Ability to operate effectively across cultures, functions, and geographies.
- Willingness to travel frequently across Europe; fluency in English and additional European languages required (Italian is preferred).
Other facts
About EU Material Bank
Material Bank is the world’s largest marketplace for searching, sampling, and specifying architecture, design, and construction materials. The service allows architects, interior designers, and corporate buyers to browse collections from over 400 European and global manufacturers.
Combining a powerful platform with efficient logistics, Material Bank allows approved members to order samples for free from more than 40 categories, including textiles, ceramics, paint, flooring, tiles, acoustics, and wallcoverings. Shipping to 29 European countries and the Middle East from the Material Bank logistics hub next to Paris-Charles De Gaulle Airport, they receive their chosen samples in one box the next day, saving design professionals valuable time.
In addition to improving the speed of searching and sampling materials, Material Bank provides a sustainable solution by aggregating samples from multiple brands into a single box, and to date, has eliminated more than 6.5 million packages from being shipped in the US.
Material Bank Europe is part of Material Bank, which launched in the US in 2019 and was named as one of Business Insider’s Hottest Proptech Startups and Forbes’ Best Startup Employers. In the US, Material Bank saw rapid adaption by the design community, with over 150,000 approved members using the platform, including users at more than 90% of the top 200 largest architectural and design firms and 20% of Fortune 1000 companies
What you'll do
- The Director of Account Management will oversee the performance and health of the European brand partner portfolio, focusing on retention, satisfaction, and long-term adoption. They will lead a team of Account Managers while actively engaging with key accounts and cross-functional initiatives.
Ready to join EU Material Bank?
Take the next step in your career journey