Airport Technician
full-time•San Mateo County
About this role
Description
This is a full-time position located at an airport, the key responsibilities of which are to provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs). Functions & Responsibilities:? Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services? Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk? Maintain the highest level of customer service? Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA? Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group
#EES25
Requirements
Skills / Qualifications ? Must have dealt directly with external customers delivering to SLAs? Must be familiar with hardware install and repairs? Flexibility to adapt to changing needs of customers and contracts supported? Maintain a calm and professional demeanor at all times? Familiarity with safety procedures and anti-static precautions.? Professional appearance, attitude and ethical behavior required. ? MUST be able to pass a stringent background investigation and fingerprint check (Employment in this position is dependent upon the ability to pass these background checks)Minimum Education Requirements / Certification :? Minimum 2 years of experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment
What you'll do
- The primary duties involve providing field operations support to internal and external customers, ensuring the correct functioning and maintenance of all IT equipment and services according to SLAs. This includes acting as the customer single point of contact (SPOC) and coordinating onsite interventions and local repairs.
About Essintial Enterprise Solutions LLC
Essintial Enterprise Solutions is a full-service IT operations partner helping multi-unit businesses scale, support, and simplify their technology. With nationwide field service, logistics, technical support, and staffing—our people work like an extension of your team.
We flex to your footprint, align to your goals, and deliver measurable outcomes—through a connected service model built around speed, visibility, and results.
Whether you're managing 10 sites or 10,000, Essintial delivers end-to-end service that keeps your operations moving.
What We Offer:
Field Service & SLA-backed Support
Nationwide Deployment & Installations
Procurement, Staging & Logistics
Help Desk & Technical Support
On-Demand IT Staffing
Project Management & Rollout Leadership
Ready to join Essintial Enterprise Solutions LLC?
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Frequently Asked Questions
What does a Airport Technician do at Essintial Enterprise Solutions LLC?
As a Airport Technician at Essintial Enterprise Solutions LLC, you will: the primary duties involve providing field operations support to internal and external customers, ensuring the correct functioning and maintenance of all IT equipment and services according to SLAs. This includes acting as the customer single point of contact (SPOC) and coordinating onsite interventions and local repairs..
Is the Airport Technician position at Essintial Enterprise Solutions LLC remote?
The Airport Technician position at Essintial Enterprise Solutions LLC is based in San Mateo County, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Airport Technician position at Essintial Enterprise Solutions LLC?
You can apply for the Airport Technician position at Essintial Enterprise Solutions LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.