About this role
Building Location:
Building B - St Marys Medical CenterDepartment:
1006160 REGISTRATION - EH SSJob Description:
This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. Candidates should be prepared for continuous movement, including walking long distances within the facility on a daily basis.This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.
Education Qualifications:
Key Responsibilities:
Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
Maintains all assigned work queues according to supervisor’s instructions and guidance
Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
Sanitizes registration equipment between each use and restocks basic supplies
Other clerical duties as assigned
Preferred Qualifications:
Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date
Licensure/Certification Qualifications:
FTE:
1Possible Remote/Hybrid Option:
Shift Rotation:
Day/Eve/Night Rotation (United States of America)Shift Start Time:
Day/Eve/NightShift End Time:
Day/Eve/NightWeekends:
Rotating WeekendsHolidays:
YesCall Obligation:
NoUnion:
SMMC USWA (SMUMS)Union Posting Deadline:
02/4/2026Compensation Range:
$17.28 - $25.51Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.Other facts
About Essentia Health
Essentia Health is an integrated health system serving patients in Minnesota, Wisconsin, and North Dakota.
Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of more than 15,000 employees, including more than 2,200 physicians and advanced practitioners, who serve our patients and communities through the mission of being called to make a healthy difference in people’s lives.
Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship, and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 78 clinics, six long-term care facilities, six assisted living and independent living facilities, six ambulance services, 24 retail pharmacies, and one research institute.
What you'll do
- The Patient Access Representative greets customers and facilitates the patient registration process, ensuring timely and professional interactions. They interview patients to collect necessary demographic and financial information and assist with scheduling and checkout.
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