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Service Delivery Technician
full-timeRedlands$0k - $0k

Summary

Location

Redlands

Salary

$0k - $0k

Type

full-time

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About this role

Overview


Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.


Responsibilities



  • Resolve request/issues in person and remotely via phone support, IM, or email

  • Monitor and maintain service queue based on established service level agreements

  • Remain current on technical problems and resolutions within the hardware industry as they relate to our environment

  • Assist with testing and evaluating various software applications in support of future deployments

  • Troubleshoot and repair desktop technologies, printers, and handheld devices

  • Assist with departmental moves, adds, and changes

  • Assist with maintaining up-to-date documentation within service desk knowledge base

  • Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software


Requirements



  • 2+ years of relevant experience

  • Experience with helpdesk and/or end user support

  • Excellent communication and customer service skills

  • Ability to troubleshoot and recommend solutions

  • Ability to work effectively in a fast-paced team environment as well as independently

  • Desktop/Laptop hardware and software support

  • Ability to lift up to 50 pounds

  • Team player

  • High school diploma or equivalent


Recommended Qualifications



  • Bachelor's degree preferred

  • Experience with Exchange, VPN, Active Directory, and Office Products

  • A+ or similar certification


#LI-TM1

Total Rewards


Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$19$31 USD

The Company


At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.


If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.


Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Other facts

Tech stack
Service Delivery Operations,Customer Service,Desktop Support,Helpdesk Support,Troubleshooting,Documentation,Software Evaluation,Hardware Support,Team Collaboration,Communication Skills

About Esri

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where. We take a geographic approach to problem-solving, brought to life by modern GIS technology.

Team size: 5,001-10,000 employees
LinkedIn: Visit
Industry: Software Development
Founding Year: 1969

What you'll do

  • The Service Delivery Technician will resolve requests and issues both in person and remotely, while monitoring the service queue according to established agreements. They will also troubleshoot and repair desktop technologies and assist with departmental changes.

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Frequently Asked Questions

What does Esri pay for a Service Delivery Technician?

Esri offers a competitive compensation package for the Service Delivery Technician role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.

What does a Service Delivery Technician do at Esri?

As a Service Delivery Technician at Esri, you will: the Service Delivery Technician will resolve requests and issues both in person and remotely, while monitoring the service queue according to established agreements. They will also troubleshoot and repair desktop technologies and assist with departmental changes..

Why join Esri as a Service Delivery Technician?

Esri is a leading Software Development company. The Service Delivery Technician role offers competitive compensation.

Is the Service Delivery Technician position at Esri remote?

The Service Delivery Technician position at Esri is based in Redlands, California, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Service Delivery Technician position at Esri?

You can apply for the Service Delivery Technician position at Esri directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Esri on their website.