Commercial Content CoE Lead
full-time•New Delhi
About this role
Key Accountabilities & Responsibilities
1. Capability & Process Leadership
- Partner with the global capability owner to translate global strategy into operational workflows, SOPs, and performance standards.
- Build and maintain end-to-end content management processes including intake, scoping, production, quality checks, review, sanitization, and publishing.
- Identify process gaps and drive structured improvements for turnaround time, quality, and efficiency.
- Serve as the subject-matter expert for operationalizing new global initiatives (taxonomy updates, metadata overhaul, CMS improvements etc.).
2. Delivery Management & Quality Assurance
- Manage day-to-day allocation of work across the content team, balancing BAU and project tasks.
- Set quality benchmarks and run periodic quality checks to ensure every output meets brand, compliance, and metadata standards.
- Run weekly production reviews, content pipeline health checks, and ensure SLAs and KPIs are consistently met.
3. Team Leadership & Capability Building
- Coach content managers to improve their operational skills (workflow discipline, metadata application, governance compliance, prioritization).
- Build capability plans focusing on CMS expertise, metadata tagging, templating, content structure, and digital best practices.
- Drive knowledge sharing, peer reviews, and continuous upskilling within the team.
4. Stakeholder Coordination
- Manage stakeholder expectations, timelines, and communication with clarity and professionalism.
- Ensure the CoE Content Management team aligns with global governance while executing with local efficiency.
- Collaborate with Sales Activation, Salesforce, CMS product teams, and AI/automation teams (for BOT, metadata engine, CMS improvements).
5. Governance, Reporting & Performance Tracking
- Build and maintain performance dashboards for SLA compliance, volume, cycle time, metadata quality, and publishing accuracy.
- Conduct monthly performance reports for leadership and global capability owners.
- Lead governance checks on metadata accuracy, content folder structure, template usage, and workflow adherence.
6. Tool, System & Platform Support
- Partner with platform owners (Salesforce, AEM, SharePoint, CMS teams) to provide business requirements for enhancements and fixes.
- Drive adoption of new tools such as the AI Sanitization Bot, AI Finder, and new CMS features.
Other facts
Tech stack
Content Management,Quality Assurance,Team Leadership,Stakeholder Coordination,Governance,Performance Tracking,Process Improvement,Coaching,Collaboration,Metadata Management,SOP Development,Content Production,Operational Workflows,Digital Best Practices,Tool Adoption,AI Integration
About ERM
Sustainability is our business.
As the world’s largest specialist sustainability consultancy, ERM partners with clients to operationalize sustainability at pace and scale, deploying a unique combination of strategic transformation and technical delivery capabilities. This approach helps clients to accelerate the integration of sustainability at every level of their business.
With more than 50 years of experience, ERM’s diverse team of 8000+ experts in 40 countries and territories helps clients create innovative solutions to their sustainability challenges, unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.
Team size: 5,001-10,000 employees
Website: http://www.erm.com
LinkedIn: Visit
Industry: Business Consulting and Services
What you'll do
- The role involves leading capability and process management for content operations, ensuring quality and efficiency in content delivery. Additionally, it includes coaching team members and managing stakeholder expectations.
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Frequently Asked Questions
What does a Commercial Content CoE Lead do at ERM?
As a Commercial Content CoE Lead at ERM, you will: the role involves leading capability and process management for content operations, ensuring quality and efficiency in content delivery. Additionally, it includes coaching team members and managing stakeholder expectations..
Why join ERM as a Commercial Content CoE Lead?
ERM is a leading Business Consulting and Services company.
Is the Commercial Content CoE Lead position at ERM remote?
The Commercial Content CoE Lead position at ERM is based in New Delhi, Delhi, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Commercial Content CoE Lead position at ERM?
You can apply for the Commercial Content CoE Lead position at ERM directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about ERM on their website.