About this role
Job Summary:
Provides a variety of patient and customer service related activities within the Physician Practice, particularly liaison with other physician's office and insurance companies. These activities include but are not limited to greeting patients and the public, answering and screening telephone calls, scheduling patient appointments, preparing the medical record, and serving as the liaison between the patient and medical support staff. Performs general office duties such as data entry, filing, balancing charges and collections at the end of each day. Performs any other duties as directed.
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices� patient population. Participates in the practice's quality improvement process and performance evaluation.
Education:
Required:
High School diploma or equivalent.
Preferred:
Experience:
Required
Previous experience in a health/medical setting. Previous experience in understanding insurance plans and referrals, pre-authorizations, appointment scheduling, data entry and deposits. Computer experience with MS Windows, Outlook and medical software applications.
Preferred:
Minimum 2 years in a physician's practice. Knowledge of medical billing including CPT and ICD 9 & 10 coding.
Position Requirement(s): License/Certification/Registration
Required:
Preferred:
Department Position Summary:
Provides a variety of patient and customer service related activities within the Physician Practice structure and as the liaison between external departments, physician's office and insurance companies. These activities include but are not limited to greeting internal and external customers, entering phone messages into the EMR system, scheduling appointments in E-clinical Works and FlowCast, performing general office duties, accurate data entry, filing, scheduling referrals for patients via the fax system, direct calls and email as well as all other duties as assigned.
Other facts
About Erlanger Health System
Erlanger, named among "America's Best Hospitals" by U.S. News & World Report, is a non-profit, academic teaching center affiliated with the University of Tennessee Health Science Center College of Medicine – Chattanooga. Erlanger is also a Level-One Trauma Center for adults and the only provider of tertiary care services for the citizens of an entire four-state region, encompassing southeast Tennessee, north Georgia, north Alabama and western North Carolina. With a history that dates back more than a century, Erlanger is recognized as one of the nation's finest public hospitals and a leader in healthcare.
The Erlanger hospital system includes Children's Hospital at Erlanger (CHE), the only academic medical center in the tri-state region devoted solely to children and is a Comprehensive Regional Pediatric Center (CRPC)— the highest designation in the state for pediatrics. CHE has a full range of pediatric subspecialists, as well as a pediatrics ER, ICU, and Level III neonatal intensive care unit, providing the highest level of care in the region for premature and sick infants.
Each year, more than one million people are treated by the team of healthcare professionals who are part of Erlanger.
What you'll do
- The Precert/Referral Coordinator provides patient and customer service activities, acting as a liaison between patients, physician offices, and insurance companies. Responsibilities include scheduling appointments, managing medical records, and performing general office duties.
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