About this role
Job Summary:
Receive incoming telephone calls in a prompt, courteous, and professional manner and greet and check-in /check-out patients in the same manner, coordinate patient appointments, and collect daily cash/check/credit card patient payments.
Education:
Required:
High school diploma or equivalent
De-escalation training if applicable
Preferred:
Experience:
Required:
Two years of experience in customer service or reception, preferably in a health care environment. Computer skills and working knowledge of computers and Microsoft Windows and Office applications.
Preferred:
Position Requirement(s): License/Certification/Registration
Required: NA
Preferred:
Department Position Summary:
Receive incoming telephone calls in a prompt, courteous, and professional manner and greet and check-in /check-out patients in the same manner, coordinate patient appointments, and collect daily cash/check/credit card patient payments. Obtain precertification/authorization for in-office procedures and out-patient studies.
Other facts
About Erlanger Health System
Erlanger, named among "America's Best Hospitals" by U.S. News & World Report, is a non-profit, academic teaching center affiliated with the University of Tennessee Health Science Center College of Medicine – Chattanooga. Erlanger is also a Level-One Trauma Center for adults and the only provider of tertiary care services for the citizens of an entire four-state region, encompassing southeast Tennessee, north Georgia, north Alabama and western North Carolina. With a history that dates back more than a century, Erlanger is recognized as one of the nation's finest public hospitals and a leader in healthcare.
The Erlanger hospital system includes Children's Hospital at Erlanger (CHE), the only academic medical center in the tri-state region devoted solely to children and is a Comprehensive Regional Pediatric Center (CRPC)— the highest designation in the state for pediatrics. CHE has a full range of pediatric subspecialists, as well as a pediatrics ER, ICU, and Level III neonatal intensive care unit, providing the highest level of care in the region for premature and sick infants.
Each year, more than one million people are treated by the team of healthcare professionals who are part of Erlanger.
What you'll do
- The Patient Service Representative will receive incoming calls, greet and check-in/check-out patients, coordinate appointments, and collect payments. Additionally, they will obtain precertification and authorization for procedures.
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