About this role
Provide technical assistance and support for ICT systems, software, and hardware. Develop training manuals and other technical documentation Support users seeking technical assistance in person, over the phone, on chat, or email. Support meeting room solutions including audio visuals and wall panels Basic Communication skills Basic troubleshooting skills Basic knowledge of networking fundamentals Experience working with Microsoft Windows Operating Systems Basic Knowledge in managing iOS and Android devices Good Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.) Ability to diagnose and resolve technical issues Knowledge in additional OS such as MacOS and Linux is a plus Experience with networking (LAN, WLAN and WAN) concepts and technologies Experience with ticket systems Experience with Microsoft Teams conference rooms hardware Experience with secure printers Basic experience with datacenter racking and cabling The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe this approach drives innovation, which is essential for our future growth. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) || Boise (ID) (Country/ City) Job details: IT Support Specialist
Other facts
About Ericsson
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
What you'll do
- The role involves providing technical assistance and support for ICT systems, software, and hardware, including developing training manuals and technical documentation. Responsibilities also include supporting users via various channels (in person, phone, chat, email) and managing meeting room solutions like audio visuals and wall panels.
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